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Visitor
rajeev2011
Posts: 3
Registered: ‎09-20-2011

Norton Internet security Error:8921,229

I had Norton Internet security 2011 on my computer. I was finding difficulty in updating the product with message liveupdate server not responding. I tried to solve the problem and updated the product to Norton Internet security 2012. The error is persiting. Error number is 8921229. Any suggestions for solution.
Symantec Employee
viveksu
Posts: 558
Registered: ‎02-01-2011

Re: Norton Internet security Error:8921,229

Hi,

 

Can you please clarify few queries:-

 

1) Do you have anyother security product installed in your machine  along with Norton?

 

2) Please check whether your product proxy settings are correct under "Settings"->"Network"->"Network Security Settings"->"Proxy Server" i you had configured one.

 

3) Check whether "Auto-Protect" is ON under "Settings"->"Computer"->"Real Time Protection", if its OFF then please enable it, and later run a  "Full System Scan". After the scan complete try to run liveupdate and check whether its working.

 

 

Spyware Scolder
Sheen
Posts: 78
Registered: ‎11-25-2008

Re: Norton Internet security Error:8921,229

Hi rajeev2011,

 

Try to download the definition file from this web page .

 

http://www.symantec.com/business/security_response/definitions/download/detail.jsp?gid=n95

 

Also, make sure that the System Date & Time is correct.

 

Thanks,

 

Sheen.

Visitor
rajeev2011
Posts: 3
Registered: ‎09-20-2011

Re: Norton Internet security Error:8921,229

Hi,

I have no other protection product on my computer.

I am encountering the probem probably( I am not sure because wireless router was installed in my absence) after installing a wireless router to my ADSL modem and started using wireless for internet.

Symantec Employee
viveksu
Posts: 558
Registered: ‎02-01-2011

Re: Norton Internet security Error:8921,229

Hi,

 

Are you able to browse using the present Wireless connection that you have?

 

If you had any proxy configuration in your Internet Explorer or the browser that  you use then please add it to Norton Internet Security 2012 also, provide the proxy configuration under "Settings"->"Network"->"Network Security Settings"->"Proxy Server" .

Visitor
rajeev2011
Posts: 3
Registered: ‎09-20-2011

Re: Norton Internet security Error:8921,229

Hi,

I am able to browse internet as before. I am using Mindows vista and its IE9 for browsing. The only problem is with Norton

Rajeev

Symantec Employee
viveksu
Posts: 558
Registered: ‎02-01-2011

Re: Norton Internet security Error:8921,229

Hi,

 

1) Please open IE9, Click on "Tools"->Click "Intenet Options"->Click on "Connections"->Click on "Lan Settings", Check whether "Use a proxy server for your LAN(These settings will not apply to dial-up or VPN connections)" is checked and a "Address" and "Port" is mentioned in IE. If some proxy address is mentioned in IE9 please provide them in NIS product also.

 

2) Open the drive where you had installed the OS , for exampls C:\Windows\system32\drivers\etc\ and open the "hosts" file using Notepad and check whether any redirection is done for liveupdate server? If you are going to make any modification of the hosts file then please take a backup of the hosts before changing it.