It's a Rootkit that is why.
Please do not run any tools unless instructed to do so.
- We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
- Major steps used:
1. Find
2. Break
3. Destroy
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
- Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
- Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes
) - Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
What are the files and locations that Norton is detecting??
Please download SystemLook from one of the links below and save it to your Desktop.
hxxp://jpshortstuff.247fixes.com/SystemLook.exe change the xx to tt
Disable Norton for say 30 mins
Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield: (don't forget the : in front of :filefind)
:filefind
*.@
services.exe
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
Quads
Interesting how on yours system services.exe does not show in the system32 folder as it should.
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
- Ensure that Combofix is saved directly to the Desktop <--- Very important
- Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
- Close any open browsers and any other programs you might have running
Doiwnload the attached CFscript.txt, , For some browsers Right Click the attachment on the forum and select "Save AS" or similar to Download it. See screenshot below.
Now drag the CFScript.txt into the ComboFix.exe
- If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
- When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
*EXTRA NOTES*
- If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
- If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
- If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)
Quads
It still does not show a services.exe in the system32 folder.
Download OTL http://www.bleepingcomputer.com/download/otl/
Start OTL,
Click the Scan All Users checkbox.
Change file age to 60 days
under 
Copy and paste what is below between the lines
msconfig
activex
drivers32
netsvcs
"%WinDir%\$NtUninstallKB*$." /30
C:\Program Files\Common Files\ComObjects\*.* /s
%systemroot%\*. /mp /s
%systemroot%\*. /rp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
%systemroot%\System32\config\*.sav
%systemroot%\system32\drivers\*.sys /90
%SYSTEMDRIVE%\*.exe
/md5start
volsnap.sys
atapi.sys
explorer.exe
winlogon.exe
mswsock.dll
wininit.exe
services.exe
svchost.exe
tdx.sys
afd.sys
cdrom.sys
i8042prt.sys
netbt.sys
redbook.sys
mrxsmb.sys
/md5stop
Press the 
An OTL.txt and extras.txt will be created.
Quads
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