Norton Internet Security / Norton AntiVirus

[jnfr73]

Let me start by saying I am NOT computer literate!  I'm that chick that knows just enough to mess it up.  However, we have always used NIS at my office, with no issues.  Yesterday, I tried to use my Adobe Illustrator file and it said illustrator.exe was no longer available.  I had to uninstall then re-install it.  No issues after that.  We use Filemaker Pro for all of our records.  I got out of it to make a back up and it wouldn't let me access the program.  It showed that Norton SONAR had deleted the program.  I had to uninstall/re-install and SONAR did it again.  I have now had to turn off NIS and reload the program.  I need to know if there is a way that I can fix this issue.  Somebody help!

Jenn

[Tregonsee]

After the last major update, SONAR seems to be throwing programs out based on being new.  Usually I just restore the program, but do not exclude it permanently.  A few hours later, it will run without problem.  This hypersensitivity is new, and not useful..

[SUBASH_PRABU Symantec Employee]

Hi jnfr

     Welcome to the forums jenn. Please check in the Security history(NIS UI--> Advanced-->History) of Norton Internet Security under the Resolved Risks. let us know if you can find the .exe files you are looking for.