04-27-2012 06:03 AM
Let me start by saying I am NOT computer literate! I'm that chick that knows just enough to mess it up. However, we have always used NIS at my office, with no issues. Yesterday, I tried to use my Adobe Illustrator file and it said illustrator.exe was no longer available. I had to uninstall then re-install it. No issues after that. We use Filemaker Pro for all of our records. I got out of it to make a back up and it wouldn't let me access the program. It showed that Norton SONAR had deleted the program. I had to uninstall/re-install and SONAR did it again. I have now had to turn off NIS and reload the program. I need to know if there is a way that I can fix this issue. Somebody help!
04-27-2012 10:17 AM
After the last major update, SONAR seems to be throwing programs out based on being new. Usually I just restore the program, but do not exclude it permanently. A few hours later, it will run without problem. This hypersensitivity is new, and not useful..
04-27-2012 07:24 PM
Welcome to the forums jenn. Please check in the Security history(NIS UI--> Advanced-->History) of Norton Internet Security under the Resolved Risks. let us know if you can find the .exe files you are looking for.