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Regular Contributor
diddo09
Posts: 142
Registered: ‎06-29-2008

Norton Safe Web cannot show site ratings at google search engine when using FF 3.09

[ Edited ]

 

What is wrong with Norton Safe Web when I use FF 3.09??? It cannot show site ratings when I visit google on FF 3.09. Norton Safe Web can easily show site rating when I visit msn, ask, yahoo, and other search providers. Also, Norton Safe Web has site ratings for google search engine when I use IE 8. 

 


 FF 3.09 (current version)

Google.png

 

MSN on FF 3.09 version

 

Live.png

 

IE 8 [NO problem with google search]

 

IE GOOGLE.png


 

 

Several of my clients have experienced the same problem that I have for the past two weeks. Does anyone here have this problem???

 

Thanks,

 

DD09 

 

[edit: Resized images.]

Message Edited by shannons on 05-09-2009 05:23 AM
SendOfJive
Posts: 10,595
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Norton Safe Web cannot show site ratings at google search engine when using FF 3.09

Assuming your issue only occurs when using www.google.com and not the Firefox search window, this problem was reported and responded to by Symantec in this thread:

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=47902#M47902
Contributor
SecurIT_Guy
Posts: 17
Registered: ‎05-04-2009

Re: Norton Safe Web cannot show site ratings at google search engine when using FF 3.09

That was a bogus solution. Obviously, if the NSW icons are working in IE but not in FF, and in all other searches except Google, the problem is NOT that the NSW servers are down.

 

However, I have found that the Google Icon extension can block the NSW icons. You can still get the Favicons in Google searches by using the Customize Google extension and turning on the Favicons for the Web.

SendOfJive
Posts: 10,595
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Norton Safe Web cannot show site ratings at google search engine when using FF 3.09


SecurIT Guy wrote:

That was a bogus solution. 

 


Did you read beyond the post marked as the solution?  That solution dealt with a separate issue and later posts exposed the Google/Firefox icon problem.  Unfortunately, many threads flagged as solved later branch into similar but causally-unrelated issues, a confusing situation that probably needs to be addressed somehow.

Moderator
TomV
Posts: 2,906
Registered: ‎04-10-2008

Re: Norton Safe Web cannot show site ratings at google search engine when using FF 3.09

[ Edited ]

Hi All,

 

This thread is now locked from further posting. If you want to post about this problem, please use the following thread link:

 

http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=47902

 

 

Thanks,

 

TomV

Norton Forums Moderator

Symantec Corporation

Message Edited by TomV on 05-11-2009 12:56 AM