10-12-2008 04:03 PM - edited 10-12-2008 04:06 PM
I recently checked my Norton (Symantec) protection centre. Everything seems to be working fine except when I tried to view the Online Virus Encyclopaedia. Then I got a pop-up stating Norton Security Online Error & telling me to uninstall then re-install Norton Online. I eventually did this with the help of my provider; BT Yahoo. After a process of some three & a half hours this was eventually achieved. The problem is still the same. I can go online & view the encyclopaedia or see it in this site. I get exactly the same pop-up if I click for any security information. The people at BT Yahoo assure me that everything is fine & working & I have all the updates. Has anyone else had this problem?
10-12-2008 05:42 PM
<< I eventually did this with the help of my provider; BT Yahoo. >>
I take it from this that you are using a branded version of Norton software provided by BT? And that you are in the UK?
10-12-2008 05:57 PM
10-12-2008 06:05 PM
10-13-2008 03:45 AM - edited 10-13-2008 03:45 AM
10-13-2008 08:25 AM