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Visitor
BrendaH
Posts: 6
Registered: ‎03-05-2010

Norton Security Scan - how to uninstall???

Somehow, Norton Security Scan got installed on my computer.  I did NOT intentially install this software.

The uninstall that comes with it does NOT work.

I have also gone to UNINSTALL PROGRAMS.  That doesn't uninstall it either.

 

How do I get rid of the software, other than rebuilding my laptop?

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton Security Scan - how to uninstall???

[ Edited ]

Hi BrendaH,

 

Try running this removal tool for Norton Security Scan:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?ct=us&docid=kb20100322171108EN...

 

Please tell us if this solution works! Thanks :-)

Visitor
BrendaH
Posts: 6
Registered: ‎03-05-2010

Re: Norton Security Scan - how to uninstall???

Sorry, but that did NOT work.  

Any other thoughts?

Thank you,
Brenda

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton Security Scan - how to uninstall???

[ Edited ]

Can you please indicate your operating system (including service pack)?

Also, it would be helpful if you posted a screenshot of Norton Security Scan (a popup window of Norton Security Scan, or a start/shortcut button).

Usually, Norton Security Scan is bundled along with other third-party software, such as a browser toolbar or Adobe Flash Player and the like.

 

Finally, you said that you tried to uninstall it. What happens when you do so? Do you get an error message?

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton Security Scan - how to uninstall???

[ Edited ]

PS: Just found this thread, I think it might be helpful; it would seem that you might have to delete a registry key:

http://community.norton.com/t5/Other-Norton-Products/Getting-rid-of-Norton-Security-Scan/td-p/47532?...

 

There's also more information over here:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20090106142440EN&lg=engl...

 

Please be VERY careful when doing anything with the registry. Always back up your registry beforehand, and/or make an image of your computer as well.

Visitor
BrendaH
Posts: 6
Registered: ‎03-05-2010

Re: Norton Security Scan - how to uninstall???

I run XP Professional, SP3.  I am attaching a screen shot of the software.  I get absolutely NO error messages when I try to uninstall.  NOTHING happens.

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton Security Scan - how to uninstall???

[ Edited ]

Okay, thanks; I think the thread in my previous post might be able to help you; please have a look and see if you're experiencing the same thing; there are also instructions for Windows XP for deleting the faulty registry key (you will also find them in the second link I indicated). Again: always back up your registry before modifying it.

Super Contributor
RMuruge
Posts: 64
Registered: ‎06-22-2011

Re: Norton Security Scan - how to uninstall???

You could perhaps try to remove it from Add/remove programs.

Visitor
BrendaH
Posts: 6
Registered: ‎03-05-2010

Re: Norton Security Scan - how to uninstall???

I had tried that many times.  Again, it doesn't remove.  Nothign happens.  No error message - nothing.

SendOfJive
Posts: 10,579
Kudos: 4,683
Solutions: 759
Registered: ‎02-07-2009

Re: Norton Security Scan - how to uninstall???

Hi BrendaH,

 

Another thread to take a look at, if you are still having trouble:

 

http://community.norton.com/t5/Norton-360/Norton-Security-Scan-other-solutions-have-not-worked/m-p/6...