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Regular Contributor
Freddles
Posts: 91
Registered: ‎11-03-2011
Accepted Solution

Norton Security not updating

For the last couple of hours I have been trying to update Norton Security on my desk top with windows XP, as it says 'Virus & spyware definitions not up to date'. Clicking on 'fix' goes through the motions but it ends up the same. The error code is 8921 252.  Any advice please?

yank
Posts: 10,000
Kudos: 2,228
Solutions: 510
Registered: ‎12-02-2009

Re: Norton Security not updating

Hi Freddles,

 

First thing please verify your system clock displays the correct date, time and time zone.

 

Next follow the instructions to run the Intelligent Updater 

 

Please let us know if that helps any!

peterweb
Posts: 9,084
Kudos: 1,442
Solutions: 360
Registered: ‎04-17-2008

Re: Norton Security not updating


Freddles wrote:

For the last couple of hours I have been trying to update Norton Security on my desk top with windows XP, as it says 'Virus & spyware definitions not up to date'. Clicking on 'fix' goes through the motions but it ends up the same. The error code is 8921 252.  Any advice please?


This could also be connected to your other question about the Proxy settings. Uncheck the proxy setting and try LiveUpdate again.

 

 

 

 


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Regular Contributor
Freddles
Posts: 91
Registered: ‎11-03-2011

Re: Norton Security not updating

Yes I thought there was probably a connection, but wanted to know more about 'proxy server' so messaged it separately.  I was going to delete the info in proxy server on desk top which does not appear on lap top. but having another go today, the problem with security not updating suddenly righted itself. :smileysurprised: