i thought someone might want to see this, as of June 30th 2009
Sujatha: You are being transferred to Sujatha.
Sujatha: Welcome to Norton Support, my name is Sujatha, Can I please have a minute to go through the information you have provided?
M : yes
Sujatha: Michael, let me get my understanding you are using Norton internet security 2009 and after you upgraded to firefox 3.5 you are having problems with Norton. Right?
M : with the norton toolbar and all of my stuff in it
Sujatha: Thanks, your case number is [Removed] , please write this down.
M : ok
Sujatha: Michael, you will receive updates from Norton which will update your Norton files, and once it is updates your product will be compatible to Firefox 3.5.
M : okay, when will i receive updates and how?
Sujatha: Just in case we get disconnected, can I provide you with some steps that will enable you to connect back to me?
M : yeah
Sujatha: Please don’t follow these steps now, but if you are disconnected.
1) Open up Internet Explorer and then go to
www.norton.com/connectme
2) Enter the [Connection Code] [removed] and click on submit.
M : ok
Sujatha: There is no specific time period but you will receive in regular intervals.
M : how?
Sujatha: You will get the pop ups.
M : just randomly? or through live update? or what do i need to do to get them?
Sujatha: You will receive these updates through live updates.
Sujatha: Is it okay for you Michael?
M : well i mean yeah? but it would help alot if i knew when
Sujatha: You can run live updates to get that.
M : i have all day atleast 10 times
Sujatha: YOu will receive it soon.
M : ill believe it when i see it
Sujatha: I am sure you will get them in the next 2 to 3 weeks.
Sujatha: As Firefox is the latest version it takes time.
M : 2-3 weeks? are you serious, i need my stuff back.
Sujatha: Then you can use internet explorer for that.
M : internet explorer is SLOW
Sujatha: i apologies that you will have to go through this however since the Firefox 3.5 is just been released so all other products will have to launch the patches to support so that there is no compatibility issues
Sujatha: therefore you are kindly requested to make use of IE till that time
M : i understand that, but you see the firefox 3.5 beta has been in testing for weeks now so norton should have already had this problom fixed to be honest
Sujatha: yes , however till the programs are in beta version they are not supported by there vendors too so there is no support by other vendors or third party till the official release
Sujatha: as of now the same is the issue with windows 7 which is also a beta
Sujatha: so the support will only be available once Microsoft makes an official release of it
M : obviously
[edit: removed support case numbers per the Participation Guidelines and Terms of Service.]
Message Edited by Tim_Lopez on 06-30-2009 11:53 AM
Tim_Lopez
