river wrote:After the initial upgrade to FF4, my toolbar disappeared entirely as well. I did follow the instructions of the previous poster who suggested the compatibility reporter add-on, and installed it. This prompted a restart of FF4. After restart, I see that my Norton Toolbar was restored (see screenshot below) along with Identity Safe, however, as I expected, Identity Safe is partially crippled. My logins are all still visible under the dropdown, however, the 'auto-fill' functionality does not work. After the nightmare I experienced last year for Identity Safe with the major 3.6 FF release, I got smart and backed up my Identity Safe logins, so I am not worried about my data, but the product is now crippled. For each site I don't recall the credentials of, I have to call up the login dropdown, reference the password and manually type it in. This is a time-suck and a major drag.
Symantec's inexcusable tardiness on support for something they include in a $60 annual subscription fee suite is a bit outrageous given the lead time they have had on this FF4 release. To wait two weeks and then learn I have to wait FIVE MORE is ludicrous. Hey Symantec: do you plan to pro-rate me for the crippled functionality I must suffer for 2 out of the 12 months I am paying you for your 'suite'?
As those of us who use Identity Safe regularly know, it is a very sweet time-saving module that one can develop a dependency upon -- and a fondness for -- quickly. Crippling it with the market's leading browser forces me to either abandon Firefox for a few months to use IE Explorer or Chrome, or downgrade to an older FF version. But now that I am seeing how blazing fast FF4 is, I am really not sure how to proceed. I can either suffer along with an older slower FF that was really beginning to annoy me with its turtle-like load and run times, or enjoy the blazing fast (6X) new FF4 release but endure the manual typing in of credentials needing authentication until....MAY 2011...??!!
Seriously Symantec....? SERIOUSLY....? Hey Product Management: WAKE THE FRACK UP....!! Your development roadmap priorities are way off base....
Norton Toolbar does not support Chrome at all! I read somewhere in these forums that they are "considering" implementing the Norton Toolbar in future. According to what I read, Norton considers Chrome not to be "popular" enough, hence the omission of the toolbar. Where have you been dear Symantec developers? When will you realise that you need to stop worrying about IE, and start concentrating on the browsers that are actually in use today?
It is extremely frustrating to have to go back to FF3, after having used FF4 for a brief spell. Unfortunately we don't have much choice. It is agonising having to wait so long for FF4 compatibility, and to think the wait has barely started if we go according to the statement that was made on this forum. "Having to wait until May."
As far as I can tell, and please forgive me if I am wrong, nobody has answered yet about what will happen when FF5 & 6 is released later this year? Does this current fiasco mean we will be in the same boat again? If so, it means that us FF users will be without the Identity Safe for a good few months? Or we will have to be patient and use outdated software?
I was very upset when this whole fiasco first came to light upon the release of FF4. Symantec kept their heads down and hoped nobody would notice. Not a word was said. As far as they were concerned, their product worked with IE9, so screw the rest of us. They even made a statement on this forum to warn people about using IE9 in compatibility mode when accessing the forum. Did they say anything about FF4? No, not a word. It was only when people started complaining, that an announcement was made. It was far too late by then however, the damage had already been done and Symantec had openly displayed their attitude towards FF users.
I had no option but to downgrade to FF3 and "calmed down a bit." However, I have now reached the point where I think it's just totally ridiculous! I still don't fully understand why the Norton Toolbar and Identity Safe is incompatible with FF4. Yes, some Symantec people have made some comments on here, but nobody has satisfactorily explained why we are still having this problem after FF4 was in Beta and RC for so long. Especially after the comments on the Mozilla website about the "five month window" for developers? What did the Symantec developers do during the almost year that FF4 was in development? Concentrate on IE9 instead?
I am sorry to say, but I have now finally lost it with this whole mess! Today is only the beginning of April. That means another whole month until May and supposed compatibility? There is no way I am prepared to wait another month! And still we don't know what will happen when FF5 & 6 is released? Symantec's track record regarding FF, starting with FF3xxx, suggests that it can only be a very long and frustrating year for FF users.
Is it really worth all the hassles when competitors' products are fully compatible with FF4 since day one?
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