Norton Internet Security / Norton AntiVirus

[Xendyclever]

Hi all, my firefox don´t works with norton bar... and my ad-block plus has distroyed when I updated to new version of NIS10. I using Vista Premium SP2

Regards.

Message Edited by Xendyclever on 10-27-2009 06:55 PM

[richardweed]

I had the same thing happen to me. Toolbar - GONE. Identity Safe - GONE. Phishing Protection - GONE. 

Question: Do you guys test this software outside before you release it? Now I don't want to sound like a jerk at all. I just would like to help test it if you guys do test it so that we can make sure this stuff doesn't happen. I know you guys had issues with the 16.7 patch a few months ago and now you're having issues where pretty much all of the Browser Protection is gone. 

Can you sign me up to test your patches before you release them? I think this would save you the headache, and give me a chance to help you guys see how the software reacts to your customers computers.  This way you also dont have issues with people who don't have the patience to work through these issue.

just a thought.

I love Norton! 

-Dick 

[DBJr]

I just updated to FF 3.5.4

No change!!!

[ansys71]

Same for me nothing works with NIS2010 (17.1.0.14) e Firefox 3.5.4. The toolbar has gone

[Tim]

All,

The team has informed me that they have identified the root cause of the issue. Our Development Team is currently working on a fix that will correct this issue for users who are currently running 17.1, as well as ensuring this doesn't impact the remaining users who are still running 17.0 when they update to 17.1. 

We don't have a firm ETA on the fix right now. However, this is a very high priority item and you can be sure we're going to be working quickly to ensure we correct this issue in a timely manner. We'll update this thread when we have more information, as well as information on when we plan to release the fix. 

We sincerely apologize for the inconvenience. Thank you for your patience!

[KeitaroUrashima]

@Tim: Sounds good that you're working at high priority to fix this bug

Well, you said that you don't have an ETA but what would you guess about how long we might have to wait for a bugfix?

I hope it's just a small programming issue and nothing big so we all could exspect a fast bugfix.

Thank you (and sorry for maybe getting on you nerves because of my question)!

Message Edited by KeitaroUrashima on 10-27-2009 08:21 PM

[Tony_Weiss]

---

KeitaroUrashima wrote:

 ...Well, you said that you don't have an ETA but what would you guess about how long we might have to wait for a bugfix?

---

I'm sorry I don't have more information to share about when a fix should be coming. Any guess at this point would be just that - a pure guess. It would only serve to placate customers, but eventually would confuse and upset them. I know that our Developers are working very hard to get this issue resolves as quickly as possible. When we have some solid information to share, we'll let you know. Thanks for your patience.

[kmreece]

Same thing happened to me running Vista 64bit.  I assume this update came out today some time.  I just restarted my system since about 5:00CST and lost all toolbars.  I did get them back by deleting my extensions.* files in my Mozilla profile.  This really bites.  Alas, I will have to use IE, I still have all my toolbars there including Norton Identity Safe..thank goodness.

[burkoJames]

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KeitaroUrashima wrote:

Well, you said that you don't have an ETA but what would you guess about how long we might have to wait for a bugfix?

I hope it's just a small programming issue and nothing big so we all could exspect a fast bugfix.

---

ETA stands for ESTIMATED time of arrival (this has since been coopted to mean an estimated time of completion).  Therefor if you have no estimate, you have no guess (as a estimate is no more then an educated guess, sometimes not even that much).  My little grammer nerd insisted that i make that point clear.

Thanks Team for the quick response.

Message Edited by burkoJames on 10-27-2009 09:48 PM

[DBJr]

I also found that with this bug present, you will not be able to download or update any add-ons without disabling the Norton toolbar first.

Once I disabled it, I was able to update NoScript with no problems as it had an update available. Hopefully the fix will take care of this as well.

Just a heads up to those who might have experienced this too.