10-27-2009 02:01 PM - edited 10-27-2009 02:14 PM
I just updated to the NIS 2010 18.104.22.168 patch and now the Norton Toolbar and my FF addons seemed to have gone missing.
I tried IE 8, the Norton toolbar did show up there. Just wondering what might have caused this and how would I go about fixing it.
I have NIS 2010, FF 3.5.3, IE 8 and I'm running Windows XP SP3.
10-27-2009 02:10 PM - edited 10-27-2009 02:22 PM
Nearly the same with me. Norton Internet Security 2010 updated to 22.214.171.124, now Firefox 3.5 in the latest version (3.5.3) shows no Norton Addons anymore. In Internet Explorer 8 everything works fine. But I'm used to Firefox so it would be kind if this problem will be fixed as soon as possible - please!
P.S. I'm using Windows XP SP3 (up-to-date).
10-27-2009 02:11 PM
same for me! firefox toolbar isn't working AND ALL other addons are NOT WORKING either!
internet explorer shows no problems with the update.
but please fix the issues with firefox!
10-27-2009 02:17 PM
10-27-2009 02:29 PM
10-27-2009 02:47 PM - edited 10-27-2009 02:48 PM
10-27-2009 02:52 PM
Looks like this one slipped through the cracks. I've never had an issue with a Norton update until now. Hopefully a suitable hotfix will be available soon.
As for as I can tell, Intrusion Protection is still enabled as I checked in the history.
10-27-2009 02:58 PM
@newfan: I've also read that a few minutes ago. My Firefox worked pefectly before including the NIS 2010 addons. But after that patch... well, you know the answer. It's too bad that this patch has been released without testing it before. As I also read that this patch is only available to some randomly selected customers and Symantec will then see if there'll be any problems before they release this patch to all customers. For me it seems that we're one of those crash test dummies which were randomly selected.
10-27-2009 02:59 PM
Thanks for letting us know about this. We'll look in to it and provide you with information when it becomes available.
Sorry for the inconvenience!