07-01-2011 12:53 PM
SendOfJive, i know you are a good guy but please dont tell people that it only takes 15 minutes to uninstall & re-install, unless you know that they have something like fibre optic broadband.
I have just gone through the whole process, I am in a rural area of the UK and have average bb at best (appx 3meg line which translates into actual download speed of 300kbs, thats bYtes not bits). First there is the uninstall which is not too bad, then there is the re-install which means for me using my purchased cd with NIS 2010 on it. Then there's the 1st 80mb download, then theres the 2nd 100 mb update, then there's the 1st restart, then there's the 3rd 75mb download. Then there's the version upgrade, thats a 150mb download, then there's the 2 or 3 further updates of various sizes.
Job done, around an hour and three quarters for me.
Happily, my missing IPS Firefox extension is back along with the toolbar, so all is working.
I hope that someone from Symantec reads the above details of multiple downloads, updates, version upgrade, more updates etc.. and I hope that others realise that unless you are lucky to have serious fibre optic bb, it is a serious hassle and more importantly, uninstalling & re-installing heavy duty apps like security will leave a bit of a mess in the registry because we all know windows is not terribly efficient at cleaning up after it self, so you can add extra time going thru a CCleaner session or registry cleaner tools etc etc...
Glad you got it working. A shortcut to reloading NIS is to go to http://www.norton.com/nis11 and download the lastest version and have it onhand for future problems. No need to load the old version from your CD and have to do all the extra downloads.
07-03-2011 08:22 AM
In my previous post referring to the conflict with PrevX3 running continuously, i forgot to thank Tony Weiss for helping me to solve the problem! This is done now!
07-04-2011 07:10 AM - edited 07-04-2011 07:12 AM
Tim and Tony,
The problem not solved yet. Hence some questions before I embark on further time waisting efforts.
Why must FF4 be updated to FF5 before NIS2011 126.96.36.199 is updated?
This would imply that it is not possible to install FF5 on a pc with NIS2011 already installed.
Why does IE9 64 have the same problem as the FF5 with respect to the missing functioning of the Norton Toolbar / Identity Safe?
How does FF5 determine that, when after NIS2011 is installed, it should incorporate the add-ons from coFFPlgn.dll ?
07-04-2011 11:54 AM
Actually, I do care whether Norton has tested updates to their Firefox 5 addon because I depend on Norton for security. What I would like to see happen, though, is that Norton and Mozilla communicate more effectively regarding their changes so the new Norton toolbar is tested and ready to roll out when the Firefox update/upgrade rolls out. Seems the least we should expect.
07-04-2011 11:56 AM - edited 07-04-2011 12:00 PM
07-04-2011 12:01 PM
Do you have a timeline for the addon rollout? It would be nice to know. I barely got my 4.0 addon a few weeks ago, and it is ALWAYS a time-wasting hassle for that couple of months between Firefox update and Norton addon update.
Sorry, The only timeline that has been provided is that it will be released as soon as the staff is sure that the vast majority of systems running Norton and Firefox will not have any serious problems due to updating/upgrading both products. Expect to see some delay between the Firefox release and the Norton release. Norton will want to make sure that there are no little hidden 'gotchas' buried in the program. Nothing malicious, just a programming shorthand.
07-04-2011 12:03 PM - edited 07-04-2011 12:20 PM
Norton is working with Mozilla. The patch for the Norton Toolbar for Firefox 5 was released on the same day as the browser. Timelines are not possible, because no one can predict what sorts of problems, if any, might be encountered when Mozilla makes the final changes to their browser before release. In the case of FF5, everything went well and the patch was ready to go when the browser went RTM.
07-07-2011 10:57 AM
I'm running FF 5.0 and went into the add-on's manager. I got a warning that Norton Toolbar 5.6 is incompatable with FF 5.0. Do I need to upgrade FF? I'm running Norton 360 v. 188.8.131.52
07-07-2011 01:30 PM - edited 07-07-2011 01:31 PM
Symantec delivered another NIS 2011 product update today (07-Jul-2011) for the Norton Toolbar for Firefox via LiveUpdate (please see gina's post here). The Norton Toolbar v. 5.6 and Symantec IPS v. 2.0 add-ons in Firefox should be upgraded to Norton Toolbar v. 2011.7.0.8 and Symantec IPS v. 3.0 after a Windows re-boot.
I'm not sure if a similar upgrade was released today for Norton 360, but hopefully this will solve the missing toolbar problem some of you are still experiencing.
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 184.108.40.206 * IE 9.0 * Firefox 5.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS