06-21-2011 05:18 PM - edited 06-21-2011 05:41 PM
We saw Firefox had an update a few hours ago from our 4.0.1. We then, noticed the warning for the thigns that will be disabled. Seeing the IPS and Toolbar would be toast, we manualy ran live update that prompted reboot. Doing so, and upon reboot we checked live update again, nothing was there... We then began the update process from 4.0.1 to new. Same warning was visible, yet I dont liek to run older browsers with security issues, so I proceeded. Both systems the exact same way and now IPS and Toolbar are incompatible in extensions & disabled on both systems.
i rebooted a second time just to be sure & all remained the same... Now im using IE and i hate it... What do I need to do to fix.?
EDIT - I just tried for the hell of to download the firefox 5.0 from mozilla and instal again on my one machine... Made no difference.
06-21-2011 05:55 PM
Hi GFL, still a bit confused as to your steps here. You mention "...We saw Firefox had an update a few hours ago from our 4.0.1. We then, noticed the warning for the things that will be disabled". This leads me to believe that there was an issue even before with your compatibility with Firefox 4.0.1. Was that the case?
If you have NIS 184.108.40.206 installed, there shouldn't be a warning that the Norton Toolbar plugins will be disabled for FF 4.0.1. And since you've confirmed that you have NIS 220.127.116.11 installed, this becomes even more of a mystery. Is there anything else installed that might be a factor in this? Thanks.
06-21-2011 06:33 PM
06-21-2011 08:58 PM - edited 06-21-2011 09:05 PM
Like everyone, we all had issues with the last version and tool bar compatibilty...... yet that was fixed by your long awaited update &. all has been fine until the new update to 5 today,.... again ,4.01 and all versions if any between then and today all worked ... todays update broke that and we have no toolbar or IPS working in firefox on both my systems.
We updated the NIS live updates PRIOR to the update to 5, rebooted as asked, rechecked Live update for updates, there were no more..we THEN and ONLY after then updated to firefox 5..... and the toolbar was gone and so was the IPS as all reads incompatible and disabled...
As for other reasons, I have no other addons other than your toolbar and IPS on my one system, the other has a few..yet as said, nothing works on either. Something is definetly not right. I instaled & updated from live just as stated, then updated to version 5 of firefox and there is no toolbar or IPS on either..... Both windows 7, both running NIS 18.104.22.168, no live updates shown as of this writing and the issue is present on both systems..
06-21-2011 09:11 PM
Try this simple method to have FIrefox recreate the extension configuration files that may be corrupted. Be sure you close Firefox before deleting the three files. I'm not certain this will work, but it won't hurt anything to give it a try:
06-21-2011 09:20 PM - edited 06-21-2011 09:21 PM
I am running Firefox 5.0 (Final) and Norton Toolbar 5.6 / Symantec IPS 2.0 both work. No tricks or workarounds.
Yay! Thanks Symantec for the prompt compatiblity :)
06-21-2011 09:24 PM
Oh and to those experiencing difficulties.
Do NOT download Firefox 5.0 from the Mozilla site.
Use the update feature in Firefox 4.0.1.
Help>About Firefox and apply the update from there.
This may be the issue for those having troubles.
If you've already installed the new Firefox 5.0 by using the Mozilla site. Uninstall and go back to Firefox 4.0.1 and try the update like I posted above.
06-21-2011 10:15 PM - edited 06-21-2011 10:16 PM
To SGFC, we did do it via the firefox update on both systems... i only downloaded from Mozila AFTER on my system after the toolbar etc was toast from the update.. I thought perhaps it would work, Didnt help either way...
06-21-2011 10:35 PM - edited 06-21-2011 10:37 PM
Jive, thank you for the suggestion... Unfortunelty it did not work... I tried on both my computers and it did not work... Im at a complete loss here as what is going on... Im not exactly a noob, I build systems, and troubleshoot & repair..Im not trying to toot my own horn here, just stating that I do know my way around a computer system...
Guess we just gonna have to use, YIKES IE until I can figure this out or Norton or someone else has a fix or suggestion..
Thanks for all the help thus far...