04-28-2011 06:53 PM
Drminer's suggestion worked for me. It's a bit difficult to find the file you pointed out in your post, but with some persistence I found it and it worked for me. After finding it I created a copy of it so I can easily edit it should Firefox be updated again then just replace the source file after upping the version number. Nice to learn something new as far as I'm concerened!
04-28-2011 07:50 PM - edited 04-28-2011 07:51 PM
Thanks for the tip. Works for me. Works just like 4.0 with the Hot-Fix bug still there. I have a copy of 3.6.16 and 4.0 ready to reistall if needed.
04-28-2011 09:28 PM
Thanks everyone for letting us know about this issue. We're working on it, and I'll post an update when I get more information. For now, if you want to continue using the Norton Toolbar with Firefox, I recommend that you hold off on upgrading to 4.0.1.
Additionally, I DO NOT recommend editing, modifying, or removing any Norton product files. This is extremely risky, and has the potential to compromise your system security.
I'm sorry, Tony, but I disagree with your recommendation to hold off upgrading to 4.0.1. Have you read the release notes for Firefox 4.0.1? It addresses 2 security vulnerabilities classified as CRITICAL:
Critical: Vulnerability can be used to run attacker code and install software, requiring no user interaction beyond normal browsing.
Such advice, coming from a representative of the company that I rely on to protect my computer's security is not very reassuring, to say the least.
I am a Comcast customer and used to have the Norton Security Suite that Comcast provide for free. I upgraded to Norton 360 5.0 and paid for a 1 year subscription because I needed the hotfix for Norton Toolbar - a hotfix which I am sure was intentionally left out for Comcast customers.
So here I am again, despite having paid for your product, waiting for Norton to play catch up with yet another Firefox update. Have you noticed that Norton's direct competitors all take a proactive approach regarding browser updates and their products, instead of a reactive one?
Is there a reason why Norton is having such difficulties keeping their products up-to-date concurrently with browser updates? While I am quite content with how Norton 360 functions generally, problems with Firefox updates is pushing me to the limits. It is highly unlikely that I will renew my Norton subscription if these problems persist.
04-29-2011 12:21 AM - edited 04-29-2011 12:22 AM
Yes I applied ,I installed the hotfix with FF 4.0 and ,but with 4.01 a mesage tell me that you have installed the hotfix.
04-29-2011 04:09 AM
U do not recommend updating firefox 4.01 but how come a normal user whose firefox will update automatically can find out that your product is not compatible with firefox 4.01??
If this how Norton will work in future? If yes please let me know... I will start looking for serious Security Solution which pre plan things rather than scratching that bottom after the product is release...
04-29-2011 05:12 AM
drminer's method works perfectly, it restored the toolbar and safeweb icons appearing on search engine results. The install.rdf file took a while to find, but I managed to track it to the Norton data directory under the "ProgramData" folder.
A security update such as this in Firefox should not have rendered the Norton Toolbar inoperable. I can under hotfixes/patches for major.minor releases, but hopefully Symantec can determine the root cause of the issue and rectify it soon.