Norton Internet Security / Norton AntiVirus

[someduud739]

Come on Symantec!  Doesn't the company have a few guys who fix issues with the Firefox browser ALL the time? 

This is very irritating when you apply a Norton Toolbar hotfix for the new 4.0 Firefox browser and then it doesn't work just a few weeks later when Firefox comes out with a new version ... 4.0.1.

Some top manager at Symantec needs to crack the whip on their software engineers and make sure that Norton Internet Security works immediately after the people at Firefox have new versions come out.  Symantec should be working 24/7 until they get a fix for the Norton Toolbar for Firefox 4.0.1.  I would hope that my Norton Internet Security subscription that I automatically renew every year would be PAYING for VERY PROMPT fixes to software compatibility problems when they come up.

Firefox has MILLIONS of users out there you know.  It's a very popular browser.  I know I'm not the only one who's irritated when I have to go looking for usernames and passwords in a paper file folder because the Norton Toolbar is messed up!

Release a Norton Toolbar hotfix for Firefox 4.0.1 ASAP !!! 

[aldous112]

Here we are again.

I'm in the same situation. I just updated my firefox 4.0 with firefox 4.0.1 and norton toolbar isn't compatible again. Hopefully this will be fixed very soon.

[someduud739]

After reading Message #17 by drminer:

"Actually, the toolbar works fine in Firefox 4.0.1, but it just doesn't know it! Here is the fix. 1) Disable Norton Tamper Protection. 2) Find the file install.rdf dated 4/6/2011 hidden in a subdirectory of a Norton data folder. Open install.rdf in Notepad. Change the maxversion setting from 4.0 to 4.0.1. Save the file. 3) Reenable Norton Tamper Protection. 4) Open Firefox and install the update."

I cannot find the install.rdf file that he's talking about.  I searched for all the dates and I made sure to search for hidden files.  I coundn't find a install.rdf dated 4/6/2011.  I found one install.rdf where you can change 4.0 to 4.0.1 but after I made the change it didn't fix anything with the Toolbar.  After I installed the 4.0 hotfix it didn't fix my Firefox 4.0.1 Norton Toolbar.  It just said that the hotfix was already installed.

Anyone know what I am doing wrong?

[EarlScheib]

Here is the directory of the file in question assuming you are running WIndows 7.

C:\ProgramData\Norton\{XXXXXXXXXXXXXXXXXXXXXXX}\NIS_18.5.0.125\coFFPlgn\install.rdf

I assume Vista would be similar but am not sure about Windows XP.  I put in X's in the middle of the file directory location as I think what was there may be specific to my install, but I think you get the jist of where to find it.  It is imperative to turn off Tampering Protection first in the Miscellaneous settings, otherwise it won't allow you to save the file in Notepad. Good luck.

[KBPrez]

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drminer wrote:

Actually, the toolbar works fine in Firefox 4.0.1, but it just doesn't know it! Here is the fix. 1) Disable Norton Tamper Protection. 2) Find the file install.rdf dated 4/6/2011 hidden in a subdirectory of a Norton data folder. Open install.rdf in Notepad. Change the maxversion setting from 4.0 to 4.0.1. Save the file. 3) Reenable Norton Tamper Protection. 4) Open Firefox and install the update.

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I didn't want to delay updating to 4.0.1, so I tried drminer's fix.  Worked perfectly!  THANK YOU.

[saxel]

I've reverted back to Firefox 3.6.17 until this is resolved.

What is particularly disappointing is it seems, that by the maxversion setting of 4.0, the original fix was only ever written to work with the original build of Firefox 4, and that Symantec must have been fully aware from the outset as soon as an update to Firefox was released the hotfix would fail.

Let's hope when a new fix is released its rather more robust.

[Mr_Furious]

It works and you have to exit Firefox for the change to take effect.

Addendum: This fix can also be applied to DivX. I tried it and now the DivX Add-Ons are working again.

[SGFC Regular Contributor]

This is ridiculous. Every time Firefox updates the Norton Toolbar is broken.

What now?

[SGFC Regular Contributor]

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Tony_Weiss wrote:

I recommend that you hold off on upgrading to 4.0.1.

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So Firefox puts out a security update and you recommend against it?

[360premier]

Fix it, Fix it, Fix it, FIX IT AAAAAARGH!!!!! I've been a Norton customer going on 6 years now and am CONSTANTLY being let down!!!! Why oh why?!