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Contributor
teebat
Posts: 12
Registered: ‎11-01-2010

Norton and Thunderbird, do they work together?

I have a new system Windows 7 64bit. I use Thunderbird 3.16 and Norton anti virus 2011. Everything on the system us update.

 

Norton is set to scan incoming and outgoing mail, and the display progress indicator is checked on.

 

Thunderbird has a setting to allow your email scanner to quarantine individual incoming emails.

 

The thing is, I do not see anything from Norton that show me that email in or out is being scanned. I have become very used to seeing this and I do not feel real comfortable about seeing nothing.

 

How can I get some sort of visual notification that Norton is working?

 

 

 

Contributor
teebat
Posts: 12
Registered: ‎11-01-2010

Re: Norton and Thunderbird, do they work together?

Ok, I just noticed that the incoming port is 995 and the outgoing is 465, not the standard 110 / 25.

 

My email server is from Godaddy and when thunder bird was setup it defaulted to these settings. I tested it and the email servers will not respond on 110 & 25. So does this mean this is what my email server uses? Could this be stopping Norton from working ?

SendOfJive
Posts: 10,817
Kudos: 4,863
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Registered: ‎02-07-2009

Re: Norton and Thunderbird, do they work together?

HI teebat,

 

Yes, Norton can only scan ports 110 and 25, so if you are forced to use anything other than these, you should disable email scanning.  Doing so does not lessen your security.  Outgoing mail scanning is for the benefit of your recipients, who should be running their own AV software anyway.  Outgoing scans are also unnecessary since anything they might catch should already have been removed from your system by Auto-Protect.  Auto-Protect will also catch anything that an incoming mail scan would catch whenever a malicious file is accessed.  Therefore, the threat may not be detected quite as early on, but it will still be blocked from launching and causing any damage, nonetheless.  Email scanning is a carryover from years ago when it may have had some genuine usefulness.  Today it is continued on as an additional, although non-essential, layer of the program - probably because people just expect to see it.

Contributor
teebat
Posts: 12
Registered: ‎11-01-2010

Re: Norton and Thunderbird, do they work together?

That is interesting. I just ended a chat with Norton and they told me that it doesn't matter what port it is and that it is normal for no progress display ( as I am use to seeing ) unless there is a probelm with suspicious email.  I just spoke to Godaddy and those port numbers are for ssl. I will change them to text and standard ports to see what happens.

 

Norton told me that ALL ports are scanned.

 

 

SendOfJive
Posts: 10,817
Kudos: 4,863
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Registered: ‎02-07-2009

Re: Norton and Thunderbird, do they work together?

 


teebat wrote:

Norton told me that ALL ports are scanned.


Sorry, but that is not correct.  Only ports 25 and 110 are scanned.  There should be a progress indicator visible for outgoing email scanning, which can be configured in the Email Antivirus Scan settings.  The incoming mail scan progress indicator was discontinued last year in order to streamline things a bit.

 

Contributor
teebat
Posts: 12
Registered: ‎11-01-2010

Re: Norton and Thunderbird, do they work together?

Do you work for Norton?

SendOfJive
Posts: 10,817
Kudos: 4,863
Solutions: 780
Registered: ‎02-07-2009

Re: Norton and Thunderbird, do they work together?

 


teebat wrote:

Do you work for Norton?


 

I do not.  But if you need confirmation please see this post:

 

http://community.norton.com/t5/Norton-360/Windows-Mail-port-change/m-p/146455/highlight/true#M20172

 

 

delphinium
Posts: 9,862
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Registered: ‎11-21-2008

Re: Norton and Thunderbird, do they work together?

Sometimes Symantec support doesn't always understand the question.

Under certain circumstances profanity provides relief denied even to prayer.
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Contributor
teebat
Posts: 12
Registered: ‎11-01-2010

Re: Norton and Thunderbird, do they work together?

Yeah, that is what I was afraid of. Well I tried the old ports 110/25 and is still shows nothing. I guess I will go one faith. But,.. after a computer last week went down to a tideserv virus 2 days after installing a free update from Norton to go from 2008 version to 2011 version. I am still not happy about that one. I scanned the email files that were copied to a cd before the system went down and it had over 20 viruses in the emai inbox. Full system scans done weekly did not catch them.

 

So it is important to me that the email are scanned when they come in.

AllenM
Posts: 10,392
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Registered: ‎12-14-2008

Re: Norton and Thunderbird, do they work together?


teebat wrote:

Yeah, that is what I was afraid of. Well I tried the old ports 110/25 and is still shows nothing. I guess I will go one faith. But,.. after a computer last week went down to a tideserv virus 2 days after installing a free update from Norton to go from 2008 version to 2011 version. I am still not happy about that one. I scanned the email files that were copied to a cd before the system went down and it had over 20 viruses in the emai inbox. Full system scans done weekly did not catch them.

 

So it is important to me that the email are scanned when they come in.


Hi teebat,

 

As SendOfJive mentioned this scanning is redundant since auto-protect will check the file out when it is accessed.

 

There are times when new malware or previous malware which has been changed can slip through the radar as companies like Symantec are always having to react when new malware is released to the wild. This is why things like Sonar (behavioral protection) is so important but even then nothing is 100%.

 

The main thing is that if auto-protect did not catch it, the incoming email scan also would not catch it.

 

Best wishes.

Allen

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