Norton Internet Security / Norton AntiVirus

[mikedov Regular Contributor]

When I click on the Norton Backup icon in the Norton Internet Security window and enter my details, I get invalid ssl. Just to note, I do not use Norton Backup.

[noghere Keylogger Crusher]

It seems to be a Norton Account problem due to the server at the moment not available, Can you connect  to your Norton Account?

[mikedov Regular Contributor]

I could go to the website using through searching for it on Google. But it could be that the Norton window uses a different server than the exteral Norton account.

[SendOfJive Norton Fighter]

Hi mikedov,

Maybe if you had set up a Norton Backup account it might recognize your log-in information.

[mikedov Regular Contributor]

At the very least it should say this account does not have Norton Backup or something of the likes. I got that response when logging into Norton Online.Family.

[mikedov Regular Contributor]

Here's the screenshot (may take a few days for moderator approval.  In the meanwhile, see the picture here).

[noghere Keylogger Crusher]

Exactly the same here:

[mikedov Regular Contributor · Accepted solution]

It seems problem has been fixed by Symantec (server side).  No more errors of invalid SSL certificates.  Note: if you are stuck with the screen "you don't have a Norton backup account" just log out of your Windows account and log back in (make sure you save all your work).  That will clear the message.  Or if you want, do a full restart.

[richardviers]

yes, I just had to reinstall norton because of a crash.