09-03-2012 07:12 AM
I am running windows 7 pro 32 bit, Norton Antivirus 188.8.131.52. Norton ran fine for over a year, then in march I started having issues and the tech people at Norton would log in to my machine and reinstall Norton. This started as a once a month issue and has progressed into a weekly issue. I am so tired of installing and reinstalling this software. I have two other machines running the same operating system and programs and they have no issues. Have ran Norton power eraser numerous times and it finds nothing. The tech people find nothing, someone must know what I need to do other than switching to a different vendor software.
Solved! Go to Solution.
09-03-2012 07:55 AM
Do you now or have you ever had another security program on your computer? If so, you will have to remove it with the removal tool for that program.
If you are just using the Norton Removal and Reinstall Tool, that may not be enough. You may need to use the Norton Removal Tool. It does a more thorough removal to clear out old settings that may be conflicting with your current install.
Download the Norton Removal Tool from here www.norton.com/nrt
If you use Identity Safe, backup/export your data.
Run the Norton Removal Tool.
Log into your Norton Account from here www.account.norton.com
Click on the Download button beside your current product subscription. This will download and install a preactivated copy of your product.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Import your Identity Safe data.
Let us know how you get on.
09-03-2012 08:11 AM
Although I'm not experiencing this it seems this is a problem a number of users are and as you'll see from this message:
Norton are working to resolve it.
It's a holiday weekend but I'll post a note asking them if there's any update yet.
I wouldn't run Power Eraser any more since it can sometimes do more harm than good if you don't know when to say No!
Can you say how the two OK machines may differ from this one? Different Windows or ....
I can't make any informed suggestions but if you wanted to try the following it just might do the job if you feel comfortable trying:
Make sure you have a backup of your identity safe
Download and install Revo Uninstaller and run it in the Full Mode 4 that you get after it analyses the system. Make sure that you get the free version and not the free trial of the paid for Pro version -- it's the left column with the download button at the bottom.
NOTE that when you do this the first stage is to run the normal Norton Uninstaller module so when that black Norton screen tells you that you must restart the computer to finish the job you MUST click on Restart LATER or it will follow instructions and you don't come back to Revo Uninstaller to finish the job. So Restart Later and then the Revo Uninstaller will ask if you want to go on and so do so for each of the remaining steps.
When it displays a tree of registry item to remove, click on the Select All button and then on Delete on the same screen -- not on Next below.
Do this also for the full list of left over files.
THEN restart the computer.
After that I would run Windows System File Checker:
Here's a link to the Microsoft instructions on how to do this:
After doing that and rebooting that should at least assure you that you have a clean Windows base and then I'd log onto your MyNortonAccount and use the Download button since this will download and install a preactivated copy of NIS that is nearly current but not the absolute latest (which might be a good thing <g>)
If you find that you are told you have used all available activations then contact Norton OnLine Support via CHAT as below and ask them to release an activation to cover this reinstall although if you have Norton Management activated I understand you can do this yourself.
To contact customer support Click on this link https://www.norton.com/chat and work on from there.
I can't give you any guarantee that this will fix it or make it any better but iit's what I would do while waiting for the Norton Team to find and cure the trigger.
If you've any queries ask first ...
Please let us know how you get on ....
09-03-2012 12:14 PM
@ huwyngr - I went through what you suggested. Will wait and see if it cures the problem . will keep you updated.
Have faith ! <g>
09-04-2012 02:04 PM
Well now I am getting the error 3048, 3.
Will be having to reinstall again! This is getting so old!
I try on line support and all they do is uninstall and reinstall!
There has to be an answer to this issue!
09-04-2012 04:15 PM - edited 09-04-2012 04:25 PM
Have you run a full system scan in safe mode?
I would suggest a second opinion scan using the FREE version of Malwarebytes.
You can find it here http://mbo.origin.mb-internal.com/products/malware