Hi skim:
For one thing, most of the rogues require user interaction to get installed. For another thing, no one here except the Mods are employed by Symantec. We are all volunteers. As such, I highly recommend leaving the trolling out of any conversations as that will not be an effective way of obtaining any help.
If you insist that Norton remove it, you might be more successful in safe mode, if you can get there. Rogues severely interfere with the running of security software, and much as your Norton would like to help you, it might not be able to do so.
Malwarebytes is also a highly recommended method of removing the malware. You may need to download it as MBAM.com if the Thinkpoint is intterfering with .exe's.
Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
