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caleb89sw
Posts: 189
Registered: ‎08-11-2011

Norton error code requiring reinstall

Hello. This morning, I started windows 7, but it suddenly began a startup repair, saying that windows did not start properly. I let it run through its scan, but it could not fix anything. I then tried a system restore, but it did not work completely either. Feeling there were no other options, I shut down the computer manually and let it restart. Once it was complete, it started up like normal. The only problem was Norton Internet Security 2012 wasn't working properly because of an error code. They recommended I reinstall it, so I did. Things seem to be working fine now, but what I'd like to know us what could've prompted the startup repair, could it happen again and how can I prevent it? Thanks!
SendOfJive
Posts: 9,887
Kudos: 4,189
Solutions: 706
Registered: ‎02-07-2009

Re: Norton error code requiring reinstall

Hi caleb89sw,

 

I am not sure about the startup repair, but the reason for the Norton error and the need to reinstall was the System Restore operation you performed.  Due to the replacement of some current Norton files with old versions, System Restore often breaks Norton and requires that it be reinstalled.