05-21-2012 01:31 PM
That's not how it works. Anti-virus vendors can't be responsible for a user's actions. And it is very often user action that allows a system to be infected. No security product can protect the system from the user him- or herself.
05-21-2012 01:56 PM
Bombastus "That's not how it works. Anti-virus vendors can't be responsible for a user's actions."
That's exactly how it works, Norton and friends are supposed to protect us from ourselves. You seem to be of the opinion that only experts are allowed online. You need to look at the thread I posted about, to follow Quads instructions you need to be little bit of an expert don't you think ? So what do you suggest, leave the poor fellow to swim in a sea of malware or fix it for him, if you can't fix it give him his money back ?
05-21-2012 02:51 PM
As to protecting users from themselves, I have seen countless posts where users have insisted that they "know" a file they are trying to download is "safe" and, in their lack of understanding of security software in particular and security in general, have turned off not only AV protection, but also the firewall and other important safeguards in the hopes that by having no protection at all, they will somehow be able to download and run an unknown .exe. It happens all the time.
Norton offers unlimited malware removal assistance with its new Norton One product, and also provides purchasers of products from the online store with an option to buy a year of malware removal assurance for less than $10.00 USD. So, really what is being discussed in this thread are different models for remediation assistance - and there are several available options to chose from when purchasing a Norton product.
05-21-2012 04:54 PM
I have just been reading a thread on this page started by AdamSydney and continued by propinion which is about to exceed 16 pages and still no end in sight for the poor fellow. Perhaps the guys who actually work for Norton should be supplying a fix don't you think ? I run Norton 2012 and Prevx 3.0 as my security combo and if Prevx can't fix your machine after a malware attack they give you your money back, perhaps Norton should do the same ?
It only took 16 pages because he wouldn't follow instructions. Plug the cable in, plug the cable in, Stop malwarebytes, I said to stop Malwarebytes..........................finally finished after 10 hours, I said to stop, close Malwarebytes.
How many posts per step at times, the 2 users are the same person.
05-22-2012 02:41 AM
You are the hero of this thread so don't disappoint me Quads, remember the customer is always right and not always computer savvy. I use Norton, Prevx, Malwarebytes and Trusteer Rapport, never needed to call on their assistance at anytime, ever. However seeing the number of folk who need help on this forum of late makes me wonder just how good Norton is ? or was ? But you need to keep up the good work fella as you appear to be the poor guys only salvation. My solution for what it's worth is if in doubt re-install the O/S, to take Windows 7 back to how it was when first purchased takes about 7 hours ? Worth a try ? What do you think ? or you could..................................
05-22-2012 03:08 AM
SendOfJive "Norton offers unlimited malware removal assistance with its new Norton One product"
Now that would make the difference between me jumping ship or staying. I know of two other security suites that offer a "if we can't fix it we'll give you your money back" for no extra, so the likes of Norton are going to have to do the same or go out of business.
05-22-2012 05:52 AM - edited 05-22-2012 05:56 AM
The customer is not always right. Let alone not follow instructions.
It's like a driving instructor getting paid to teach someone to driver, the person does not listen, does things wrong etc. or worse crashes the car. Even though the instructor told and told them. ...............
But the customer is always right. Yeah Right forget that.
You have with Malware no idea what you are talkling about, for starters the user does not have Window 7 secondly Rootkits / Bootkits survive OS reinstall and reformat etc. It looks like you have not read the information either.
05-23-2012 10:40 AM
"It looks like you have not read the information either."
A comment to all in this thread:
Please note that sturgess is not trying to be reasonable, to learn from the information provided, or to learn from his mistakes.
Any person making comments as described above is not about solution - they are here to create conflict for conflict's sake.
Recently, my perception is there have been several of these pointless discussions in this forum.
My opinion: The expenditure of energy on trying to fix the unfixable and help the unhelpable - diverts that energy from more-useful and more-productive tasks.
I suggest that users be aware of the above phenomenon. When enough evidence shows up such that it becomes a suspicion (or obvious) that the situation is argument-for-argument's sake rather than inquiry-into-the-path-to-solution - it makes sense to abandon the thread as unproductive.
Yes, this style of user will continue to attempt to justify their actions as reasonable. That does not change the fact those actions range from pointlessly-confrontational to absolutely-and-downright-silly.
Please do not feed the trolls.
05-23-2012 01:59 PM
Have you had a problem with your computer which has required any assistance from a third party? Have you had any malware which Norton hasn't caught or hasn't been able to fix? The users in this Forum who help other users are not third parties. Quads is a user like any of us are. However, Quads is very knowledgeable in removing malware from peoples computers. He does this on occasion when he wants to now. This Forum is part of Norton Company and is here to try and help people with their computer problems and how to remove some malware and at times to recommend some outside sites when they are needed.
Every security program sort of has their own specialties and can not be perfect in catching and fixing all malware because as I am typing this, new malware is also being written out there. Some malware require specialized tools which require supervision in using them. Norton is developing some specialized tools also. We do recommend using some on demand scanners also because they help to clean up some fixes that Norton has done and also to double check to see if Norton might have missed some malware.
It's just like if you go to have your car serviced at your local gas station. They are able to fix some things. Some times they have to send you back to a car dealer's service dept. to get some things fixed because they don't have all the equipment to fix your car. I know that has happened to me with various cars over the years.
Sturgess, your topic heading makes it sound like that Norton is always failing to fix your computer without third party assistance. Thanks for reading.
Success always occurs in private and failure in full view.