08-03-2011 07:16 AM
I have recently updated my Norton from free trial and it keeps coming up with the at risk message, I open the file and the antivirus is turned off I go to turn it on but it wont turn on. Is there anything IM doing wrong.
08-03-2011 07:22 AM
How did you "update" the product? Did you insert the purchased key in the trial or did you install the new product on top of the trial product?
08-03-2011 07:48 AM
So can you try the same things here as well? Open the product, click Renew at the bottom, enter the 25 digit/character code you have, and then follow the on-screen instructions.
Also when you open the product, click Support > About, and let us know the version number you have.
08-03-2011 08:00 AM
What happens when you try to paste the code? Do you get any error message? And what is the first letter of your code? is that a "J", or a "V", or a "T" ? (Please do not paste the entire code, we just need the first letter).
08-03-2011 08:10 AM
That seems to be a Norton SystemWorks Product Key, which will not work for Norton Internet Security. Do you have a Product Code which starts with the letter "J"?
Also how many letters are there in your code? 25?