Norton Internet Security / Norton AntiVirus

[smiler30f]

I have recently updated my Norton from free trial and it keeps coming up with the at risk message, I open the file and the antivirus is turned off I go to turn it on but it wont turn on. Is there anything IM doing wrong.

[delphinium Norton Fighter]

How did you "update" the product?  Did you insert the purchased key in the trial or did you install the new product on top of the trial product?

[smiler30f]

I bought the new product from the site and clicked renew then added the code but it was off on the trial version that's why I bought the new version

[CyberLife]

So can you try the same things here as well? Open the product, click Renew at the bottom, enter the 25 digit/character code you have, and then follow the on-screen instructions.

Also when you open the product, click Support > About, and let us know the version number you have.

[smiler30f]

i will give it a try

[smiler30f]

the version number is18.6.0.29 and it wont let me put the code in again

[CyberLife]

What happens when you try to paste the code? Do you get any error message? And what is the first letter of your code? is that a "J", or a "V", or a "T" ? (Please do not paste the entire code, we just need the first letter).

[smiler30f]

the first letter of the code is W

[CyberLife]

That seems to be a Norton SystemWorks Product Key, which will not work for Norton Internet Security. Do you have a Product Code which starts with the letter "J"?

Also how many letters are there in your code? 25?

[smiler30f]

Norton™ Internet Security Subscription Renewal (1 Year Subscription)  

Renewal Code: W******************

that is on the recipt