Norton Internet Security / Norton AntiVirus

[stephangross6]

Hello Norton community,

I have Norton IS 2010 on my desktop, I am running Windows 7-64bit.  I have noticed something strange lately.  When I go to my network security map to add trust levels to devices on my network, my NAS (stated in the subject line) will stop responding to any requests for anything.  I cannot access it, or even ping it.  To fix the issue I have to unplug the power out of my NAS and plug it back in.  Once the NAS reboots, I can ping and access it.  I have tested out this issue, and it is everytime I open the network security map.  I no longer have any need to go in there as I have configured all of my devices, but if you could possible look into this so that I do not run into this issue later, it would be greatly appreciated.

-Stephan

[mdturner]

Hi stephangross6

Sorry you are having issues with your NAS. I run the exact same NAS device under Win 7 64 bit with NIS 2010 but am not experiencing any issues at all. The NAS works flawlessly. Have you got the device set up with a fixed IP address or is it picking up via DHCP. I had some issues initially when set up with DHCP but since giving it a fixed IP address I have no issues.

[stephangross6]

Originally I had it on a fixed IP, then I tried changing the settings to see if it would help, so now I am on DHCP but still same issue either way.

[mdturner]

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stephangross6 wrote:
Originally I had it on a fixed IP, then I tried changing the settings to see if it would help, so now I am on DHCP but still same issue either way.

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I have my Network set to Shared and all devices also on Shared.

[reese_anschultz]

When the NAS goes 'offline', can you ping it using its IP address? I'm trying to isolate whether it's a name resolution issue or an actual network routing problem.

[stephangross6]

When it goes offline I am unable to ping it.

[reese_anschultz]

This seems odd. Assuming that your PC is hooked up to the same gateway/access point as the NAS the ping should work. It has two possible routes to get there and I would think that one of them would work.

I don't think that Win7 comes with TRACERT (or traceroute) but it would interesting to see the results of running that using the NAS's IP address.

I also don't know if Win7 comes with the 'arp' command but I'd be interested in the results of running 'arp -a a.b.c.d' right after you try pinging a.b.c.d, where a.b.c.d is the  IP address of the NAS drive.