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Newbie
Avril93
Posts: 2
Registered: ‎08-16-2010
Accepted Solution

Norton keeps deactivating

For the last few days every time I switch on my computer I have to reactivate my Norton internet security it says that my trial period has expired however when I click activate now it comes up I have 190 days left

I bought a full version a few months ago so it shouldn't be coming up I have run a full scan and there was no viruses or anything

how can  fix this?

Yaso_Kuuhl
Posts: 5,781
Kudos: 1,436
Solutions: 528
Registered: ‎02-19-2009

Re: Norton keeps deactivating

Hi Avril93,

 

 

Please contact Symantec Customer Service since you are having problems with your subscription; you can chat with them for free at this link (for US and Canada), and they are usually quite quick to solve issues involving subscriptions, activations etc.:
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

Please tell us how it goes - thanks :-)

 

SendOfJive
Posts: 10,595
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Norton keeps deactivating

Hi Avril93,

 

In the main Norton window click Help & Support > Subscription Status.  Let the Subscription Staus Check complete and then click Finish.  This will synchronize your local subscription with the information stored on the Symantec servers and should correct the problem for you.

floplot
Posts: 10,388
Topics: 210
Kudos: 2,025
Solutions: 361
Registered: ‎04-11-2009

Re: Norton keeps deactivating

Hello Avril93

 

Also, please check to see that your system clock and date are correct and that there are no errors concerning the time.

Success always occurs in private and failure in full view.




Newbie
Avril93
Posts: 2
Registered: ‎08-16-2010

Re: Norton keeps deactivating

thanks for the replies i synchronized my subscription status and rebooted and it was fine thanks for the help:smileyhappy:

SendOfJive
Posts: 10,595
Kudos: 4,687
Solutions: 760
Registered: ‎02-07-2009

Re: Norton keeps deactivating

You're welcome.  Glad to hear things are now all in synch.