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Visitor
andy1337
Posts: 3
Registered: ‎06-23-2011
Accepted Solution

Norton keeps incorrectly identifying a file as a Trojan.

[ Edited ]

As the thread title says, Norton (Internet Security) keeps removing a file thinking it is a Trojan.

 

I have added it to the exceptions when scanning, but it still decides it's going to remove it, and so every time I want to use the program I have to go into the History and restore the file, and then disable Auto-Protect to launch the program. 

 

The file in question is an Application extension, and I know that it is safe. 

 

I'm running Windows 7 64-Bit in case you need to know.

 

So how can I stop this file from being removed? 


Thanks.

PapauZ
Posts: 6,792
Topics: 392
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Registered: ‎04-08-2008

Re: Norton keeps incorrectly identifying a file as a Trojan.

Hi,

 

please add the file to the SONAR exclusion list as well, it will be SONAR what is deleting your file after you had set up an Auto-Protect exclusion.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Spam Squasher
CyberLife
Posts: 563
Registered: ‎03-16-2011

Re: Norton keeps incorrectly identifying a file as a Trojan.

Here is the support article with the steps to add the file to Sonar, Scan, and Auto-Protect Exclusion list:

 

Configuring scans in my Norton 2011 product to exclude specific drives, folders, or files

 

 

CyberLife :)
MagnusLindh
Posts: 159
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Registered: ‎05-09-2011

Re: Norton keeps incorrectly identifying a file as a Trojan.

The file that Norton keeps saying is trojan and that you think is a false positive.

I would recommend you to submit the file to symantec, so they can analyse the file for you.

Here are two links thier you can submit the file.

 

https://submit.symantec.com/websubmit/retail.cgi

 

https://submit.symantec.com/false_positive/

 

 

Visitor
andy1337
Posts: 3
Registered: ‎06-23-2011

Re: Norton keeps incorrectly identifying a file as a Trojan.

Thanks guys, I'll try these out and get back to you :) 

Visitor
andy1337
Posts: 3
Registered: ‎06-23-2011

Re: Norton keeps incorrectly identifying a file as a Trojan.

It was the Sonar thing you were saying about, and it's fixed now. Thanks very much :)