06-23-2011 01:09 AM - edited 06-23-2011 01:14 AM
As the thread title says, Norton (Internet Security) keeps removing a file thinking it is a Trojan.
I have added it to the exceptions when scanning, but it still decides it's going to remove it, and so every time I want to use the program I have to go into the History and restore the file, and then disable Auto-Protect to launch the program.
The file in question is an Application extension, and I know that it is safe.
I'm running Windows 7 64-Bit in case you need to know.
So how can I stop this file from being removed?
Solved! Go to Solution.
06-23-2011 10:13 AM
please add the file to the SONAR exclusion list as well, it will be SONAR what is deleting your file after you had set up an Auto-Protect exclusion.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v184.108.40.206, Norton Utilities 16, Symantec System Recovery 2013
06-23-2011 11:39 AM
Here is the support article with the steps to add the file to Sonar, Scan, and Auto-Protect Exclusion list:
06-23-2011 02:08 PM
The file that Norton keeps saying is trojan and that you think is a false positive.
I would recommend you to submit the file to symantec, so they can analyse the file for you.
Here are two links thier you can submit the file.