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Newbie
volkner
Posts: 4
Registered: ‎01-19-2009

Norton keeps resetting my home page to symantec.

[ Edited ]

I got norton as a 90 trial on a new PC.  If this keeps happening I am quit certain that I will not countinue with norton.  I thought norton was supposed to stop programs from changing my home page, instead it is the problem.  I'm not going anywhere different with this computer that I didn't go to with my old computer and no virus or adware is being found so why does norton keep changing my home page to www.symantec.com?

 

edit:

Vista Home 64bit sp1. 

I have no idea which norton product it is and can't figure out where to look for that.

It doesn't happen all the time, just about once a week or so.

Message Edited by volkner on 01-19-2009 09:21 PM
Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: Norton keeps resetting my home page to symantec.

This sounds really strange. Symantec can't do that.

Please download Superantispyware and run a scan.

www.superantispyware.com

"All that we are is the result of what we have thought"
Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Norton keeps resetting my home page to symantec.

Hi volkner,

 

To check whether your Internet Explorer is accessed by some threat, download Hijackthis: 

http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis/download

You need download the third in the list (Excutable), install it and click "Do a system scan and save a log". Then open the log in Notepad. Either post the log in this same message board or send it as a private message to me.

 

Yogesh
Newbie
volkner
Posts: 4
Registered: ‎01-19-2009

Re: Norton keeps resetting my home page to symantec.

This is the HijackThis report.  Thanks for the help.

 

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:37:12 AM, on 1/20/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\hp\support\hpsysdrv.exe
C:\Program Files (x86)\Java\jre1.6.0_01\bin\jusched.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe
c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
C:\Program Files (x86)\Rockstar Games\Rockstar Games Social Club\1_1_3_0\RGSC.exe
C:\hp\kbd\kbd.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Eric\Documents\Tools\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=84&bd=Pavilion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=84&bd=Pavilion&pf=cndt
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=84&bd=Pavilion&pf=cndt
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~2\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.6.0_01\bin\ssv.dll
O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files (x86)\Common Files\Symantec Shared\coShared\Browser\2.5\CoIEPlg.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\hp\support\hpsysdrv.exe
O4 - HKLM\..\Run: [StartCCC] "c:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Java\jre1.6.0_01\bin\jusched.exe"
O4 - HKLM\..\Run: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [ccApp] "c:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KbdStub.EXE
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [RGSC] C:\Program Files (x86)\Rockstar Games\Rockstar Games Social Club\RGSCLauncher.exe /silent
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files (x86)\Java\jre1.6.0_01\bin\ssv.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files (x86)\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll
O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files (x86)\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing)
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files (x86)\HP Games\My HP Game Console\GameConsoleService.exe
O23 - Service: HP Health Check Service - Hewlett-Packard - c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
O23 - Service: HP Chasis Button Service (HPBtnSrv) - Unknown owner - c:\hp\HPEZBTN\HPBtnSrv.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files (x86)\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - c:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - c:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: QBCFMonitorService - Intuit - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe
O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files (x86)\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~2\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8746 bytes

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Norton keeps resetting my home page to symantec.

Hi

 

I have notice by the log that some Windows services are missing, which you may have done to slipstream Vista, Or some sort of fake services created by Malware.

 

Start Hijackthis again and tick (check) these entries

 

F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe   (bad)
O1 - Hosts: ::1 localhost

O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file) 

O13 - Gopher Prefix:

O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)

O23 - Service: Ati External Event Utility - Unknown owner - C:\Windows\system32\Ati2evxx.exe (file missing)

O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing) 

O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)

O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)

O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)

O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)

O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

 

Now click "fix Checked"

 

If you couldn't before properly, Now Try SuperAntispyware Free, Install, Update definitions and then a full scan http://www.superantispyware.com/download.html

 

And there is Malwarebytes  http://malwarebytes.org/mbam.php

 

Quads 

 

Newbie
volkner
Posts: 4
Registered: ‎01-19-2009

Re: Norton keeps resetting my home page to symantec.

Thanks for the response, but it is NORTON that is changing my home page NOT adware.  I have anti-malware software installed that I having been using for many years and find to be highly effective.  I want to turn off the setting that allows norton to change my home page.  How is this done?

 

Yes this is my game machine.  I stream-line vista as much as I can.  You can see that those you say I should removed say things like "file missing" at the end.  It says that because I have already removed that file/software/service/etc...  Removing those now erroneous entries from the registry is a good maintanence tip, but it will not solve the problem.

delphinium
Posts: 9,862
Kudos: 2,965
Solutions: 293
Registered: ‎11-21-2008

Re: Norton keeps resetting my home page to symantec.

I think what Quads is trying to tell you is that Norton does not change your home page, doesn't care what your home page is, and has no settings to change it or not to change it.  Something else is going on.  Recommend you follow his suggestions to enable the location of the actual problem.
Under certain circumstances profanity provides relief denied even to prayer.
Mark Twain
Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: Norton keeps resetting my home page to symantec.

[ Edited ]

I haven't come across NAV/NIS 2009 changing the Homepage to symantec. com when I was beta testing it, or from others, suddenly complaining their homepage is always Symantec.com. 

 

The only other thing I can think of is if it is not Malware after full scanning etc. I can't remember now but does NIS.... have  homepage protection??   Some products do. Within some security products you type in your Homepage and if it attempts to change it blocks or changes it back.

 

AS I SAY I have not come across Norton doing this to others etc, especially just after install.

 

This is an infection entry F2 - REG:system.ini: UserInit=C:\Windows\system32\userinit.exe   (bad)

But if you don't want to remove or scan for the files linked to it, if still there then that is your choice, No problem.

 

 

Quads 

Message Edited by Quads on 01-22-2009 05:21 PM
Message Edited by Quads on 01-22-2009 05:21 PM
Stu Rootkit Eradicator
Rootkit Eradicator
Stu
Posts: 5,210
Registered: ‎04-08-2008

Re: Norton keeps resetting my home page to symantec.

Hi Guys,

 

I must admit that I experienced the same thing to when I reinstalled the new N360 beta.

It redirects the homepage to a page from Symantec indeed. And I'm sure there is no malware on my machine.

 

I will flag this one to one of the employees

"All that we are is the result of what we have thought"
huwyngr
Posts: 21,625
Topics: 1,034
Kudos: 2,820
Solutions: 376
Registered: ‎04-13-2008

Re: Norton keeps resetting my home page to symantec.

Just adding this to the background:

 

OP in FIrst Message says: 

Vista Home 64bit sp1.

 

I have no idea which norton product it is and can't figure out where to look for that.

Some Norton products/versions do not support 64 bit fully?

 

It would help to know what product he is using ..... ?

 



Hugh