Norton Internet Security / Norton AntiVirus

[whiplash]

ww-

after you done a backup you could try to put in your windows xp disk and do a repair installation. that might help if there are missing files.

[AllenM Norton Fighter]

Hi ww,

You clearly had malware before, it is highly questionable that your computer is clean after attempting to reinstall NIS. Reinstalls of security software is not likely to be successful when malware is already present.

You need to visit one of the malware removal sites recommended by Delphinium.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-not-working-live-update-won-t-...

Until you have done this you have a high likelihood of continuing to have problems.

Once one of these sites has given  you a clean bill of health we can work with you to get NIS functioning properly again.

Please let us know how it goes but you really need to visit one of these sites before attempting to do any more. Attempting to work around this could make the problem worse.

Best wishes.

Allen

[swarnava]

Also dont forget to upgrade nis 2010 to nis 2011

[AllenM Norton Fighter]

---

heavengod wrote:
Also dont forget to upgrade nis 2010 to nis 2011

---

heavengod,

Let's worry about getting the computer cleaned up first. I have already asked the OP to let us know when the computer is cleaned up. At that point some things will need to be done to ensure that NIS installs properly.

Allen

[ww]

Thanks everyone.  It's obvious now that I have a serious infection.  Once the machine is clean I'll get back to you.

Thanks again for you help.

ww.

[AllenM Norton Fighter]

Hi ww,

You are welcome and we will be here when you get a clean bill of health and make sure that NAV is working properly for you again.

Best wishes and try not to worry too much, these malware removal sites are extremely good at what they do.

Allen