11-07-2010 07:20 AM
My norton version is 18.1.037 and when I used proxy server, the product worked. However, when I changed setting backed to 'no proxy server', the Live update could not connect to Internet.
Likely there is a bug. Can anyone shred some light on this issue?
11-07-2010 07:30 AM
Have you rebooted since the change? Are the settings changed to detect settings automatically? Are you connected wirelessly or by wired connection?
11-07-2010 07:30 AM
Welcome to the Norton Community!
One thing: Do you really have a Proxy server or was it that Norton detected you were using a Proxy server?
11-07-2010 03:39 PM
I tried both ways--using automatically detect and not using automatical detect, Live update still didn't work; in addition, this computer has been restart many times in 9 days. I use wirless connection.
11-07-2010 03:42 PM
I have a proxy server and have options to use it or not to use it. Currently my proxy server is in maintanance, so I bypasee my server and connect to Internet directly.
11-07-2010 04:55 PM
If you right click on the network accessw icon, are there any options for available networks? If you have Win 7, can you find it in Manage Wireless Networks. If so, you should be able to choose it.
11-08-2010 04:23 AM
Even i am facing the same issue.
- norton product automatically detected the proxy settings since the product was installed when there was a proxy connection available
- unchecked all check boxes in the proxy settings
- using wireless connection
Followed the below steps, nothing worked out.
- Reset Firewall from Advanced Options
- Reviewed all proxy entries in browsers
- Rebooted several times
I am able to successfully browse internet through IE, FF but only this live update thing does not work for me.
don't want to uninstall and reinstall the product - any other solution pls help
using - NIS 18.0, Vista Home premium SP2 Toshiba Laptop
11-08-2010 04:42 AM
Please read my posts, I was able to solve the issue. And yes you are right, there is a bug !
11-09-2010 03:14 PM
11-11-2010 07:12 AM
When LiveUpdate fails, you can see a More Info link in the Norton LiveUpdate window. Please click More Info. This opens the One Click Support and you can see an error code there. Let us know the error code that you receive.
If you do not see a More Info link, then click View Summary at the bottom of your Norton LiveUpdate window. Then under the failed update, click Tech Support. This opens the One Click Support and you can see an error code there. Let us know the error code that you receive.