11-29-2011 07:52 AM
I currently have this package and my renewal is due in December. When I click on "Renew", I see that the package price is $39.99. That's fine. But, it also includes another piece of software entitled, "Removal Assurance", which cost an additional $8.99. I have tried various ways of de-selecting that option, but it stays on the final bill.
I can purchase a boxed version of Internet Security for less than the two renewal packages Norton's proposes. Is there a way I can get just the Internet Security software, without this new Removal Assurance program? Or, is it necessary to have both?
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11-29-2011 08:08 AM - edited 11-29-2011 09:01 AM
Welcome to the Norton community.
Did you try clicking the garbage can icon under the Remove column? I did a quick test on my PC at http://us.norton.com/antivirus/ and the Norton Virus Removal Assurance service was removed when I proceeded to the checkout.
I purchased a retail (boxed) version of NIS last year when it was on sale, waited for a few months, and then used the product activation key that came with the CD to renew my subscription when it expired. The product activation key that comes with a retail CD can be used to renew Norton software already installed on your PC as long as you are renewing the same product (i.e., NAV with a product activation key for NAV) - there's no need to re-install.
This is just my opinion, but I don't believe the Norton Virus Removal Assurance is normally included in the price of a retail (boxed) version Norton products and I don't think it's worth paying Symantec an additional $8.99 to help you remove malware that might sneak past your NAV detection and infect your computer. There are excellent malware removal specialists at the BleepingComputer or WhatTheTech forums that can help you remove malware from your system for free if this ever happens, and there are also a few expert users like Quads who often post here in the Norton forums and provide expert assistance.
Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.104.22.168 * IE 9.0 * Firefox 8.0.0
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS