10-12-2012 07:44 AM
I am using NIS 2012 and ever since they did updated NIS2012 to version 18.104.22.168. internet explorer 8 will give me a crash notice immediately after I have closed the browser.
I don't know if this is because I have closed the browser window before a web page has been fully loaded or what but according to event viewer, the crash is caused by coIEPlg.dll which is a file that belongs to Norton.
Has anyone else experienced this problem? Is there a way to unload/reload the Norton toolbar? Also how does one check to see what version of ID safe and Norton toolbar that they have?
Any help any of you can provide would be greatly appreciated, thanks.
P.S. I am using Windows 7 Home Premium 64 bit Service Pack 1. Here is the crash report in Event viewer:
Faulting application name: iexplore.exe, version: 8.0.7601.17514, time stamp: 0x4ce79912
Faulting module name: coIEPlg.dll_unloaded, version: 0.0.0.0, time stamp: 0x5062722f
Exception code: 0xc0000005
Fault offset: 0x69fac493
Faulting process id: 0xe4c
Faulting application start time: 0x01cda885ff5d3660
Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Faulting module path: coIEPlg.dll
Report Id: 9f7f0bf0-1479-11e2-8245-002354fe4771
|C:\Program Files (x86)\Internet Explorer\iexplore.exe|
10-12-2012 08:33 AM
You mentioned Norton Toolbar - do you have it present or not? Was it there prior to 22.214.171.124?
It appears you do not have the correct version uploaded version of coIEPlg. In IE, on the Menu Toolbar plese go to Tools > Manage Add-ons and tell us what version of Norton Tool bar is displayed and also if it is Enabled.
Just curious, being on Win 7, why are you still using IE 8, instead of upgrading to IE9?
Please provide the info requested.
10-12-2012 09:52 AM
Thanks for getting back to me. Norton toolbar was present before version 126.96.36.199.
IE8 lists three addons for Symantec/Norton
Name: Norton Vulnerability Protection
Name: Norton Identity Protection
Name: Norton Toolbar
Anyway... you are wondering why I am using IE8, I use IE8 because IE9 does not display desktop gadgets correctly. Desktop gadgets such as weatherbug show a white border around them when you mouse over them.
10-12-2012 01:13 PM
Thanks so much for the feedback. I'll admit it has been a long time since I have used IE8 and am not up to speed on the version numbers required for the add-ons, so I have asked for assistance from other Guru's who are still using IE8 (they are XP users).
To the best of my knowledge the add-ons for IE should not have changed with the 188.8.131.52 update, as it had nothing to do with IE.
So please be patient for a response. Sorry I couldn't help more.
11-20-2012 12:37 PM
Sorry for not replying much sooner to this post. I would say anything on Yahoo News that has embedded video would be a good example of where I get IE-8 crashing due to a problem with coIEPlg.dll.
Yahoo uses an excessive number of scripts... and if you close a Yahoo page before it fully loads, IE 8 will crash because of coIEPlg.dll.