07-10-2011 11:57 AM
I've just experienced the same thing. Installed Norton Internet Security 2011, over Norton 09/10 on Vista and all my program files have been deleted. I had to download Internet Explorer at work just to get here!
Do I now have to reload everything,and then will everything be deleted again if I try to install Norton again?
07-14-2011 08:41 AM
Did you run the Norton Removal Tool during the install process?
Click Start > All programs > Accessories > Run.
In the Run dialog box, type %temp%, and then click OK.
In the Windows Temp folder, check for an NRT log file. If you are able to locate this, please let me know. I'll help you in uploading it.
07-16-2011 02:09 PM
No I didn't (but wasn't asked to).
I recovered the system back to factory settings as the system restore program had gone.
Anyway I then successfully installed Norton 2011 with no problems this time!
08-02-2011 11:47 AM
This happened to me last night. I had Internet Security 2010. According to the statuses posted during the installation process for Internet Securty 2011, it successfully uninstalled the 2010 version and then successfully installed 2011. After all the updates were loaded, I went to get on the internet and found that the shortcut didn't work. Looking into this, I found that all of the programs I had installed on my laptop were gone. I tried a system restore to a time before I updated the Norton and it did nothing. Luckily, I have 2 campus departments worth of IT people to help me out. After trying a number of things posted on various help websites and forums (including this one), they finally can to a fix and used my back-up copy of my system as a whole to restore my computer. This experience has made me go from a life-long Norton user to a never-again Norton user.
08-02-2011 03:20 PM
Very strange behavior - almost sounds like one of the rogue applications that hide files.
It may not be the issue here but certainly no harm done in running this unhide program to see if it fixes it. If it doesn't fix it then no harm done aside from a little bit of time lost. If it does fix it though then it would save a lot of time. Just a shot in the dark as this is an odd event.
09-17-2011 05:55 PM
The same thing happened to us but in two stages. Help! We bought Norton Internet Security 2011 at Office Depot in person. After uninstalling NIS 2010 and installing 2011, our internet settings were changed and we lost our internet connection. Norton's support walked us through resetting our internet connection to the proper IP address, when we then tried a second time to install NIS 2011 our program files, including Internet Explorer, were deleted and 2011 froze. We spent a long time on the phone with Norton, first to be told we simply needed to pay them $100 to remove a virus. The Norton virus removal person told us our programs were gone and there was nothing they could do to help us. Has anyone found a way to undo what appears to be a Norton uninstall of the original programs (IE and others; Windows 7 appears to still be there).
09-17-2011 06:08 PM
I forgot to mention that in addition to the 4 people complaining about this problem on this string, I found two other strings earlier this year on this forum reporting the same problem (with no resolution reported).