03-21-2009 06:26 PM
Solved! Go to Solution.
03-21-2009 06:32 PM
You don't say what version of what Norton software you have .....
Odd as it may seem, check the date / time on your system clock to see if it is correct. There have been cases where a large error here causes what you see.
If it's one of the 2009 try clicking on Help & Support then One Click Support and see if you can get a link to resynchronize your installation to the Norton Software.
If you cannot then the simple thing is to contact Customer Support who have a way of dealing with this:
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; phone may have a long wait time.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Hope that helps -- please let us know how it goes.
03-21-2009 06:34 PM - edited 03-21-2009 06:36 PM
Deleted similar post.
Didn't see huwyngr posting.
Norton Internet Security • Comcast NSS • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation." Edward R. Murrow
03-22-2009 09:29 AM
Sorry you deleted it since you gave the link to the Synchronization page ...... that I've now made a macro of <s>
03-23-2009 01:43 PM
03-23-2009 01:46 PM
I had to contact customer support to solve this problem. Nothing else worked. I used CHAT which I prefer to telephone support because the wait time is practically nonexistent. I don't know what the problem was but it seemed like the customer service representative was also having a hard time figuring it out. Finally he just uninstalled the program and reinstalled it and that fixed it. At the same time he upgraded me to the 2009 version from the 2007 version without charge.
Hi Bauer24, I'm about to upgrade from NIS 2007 to NIS 2009; may I ask what kind of deinstallation/installation method the customer service representative used to upgrade you to NIS 2009?
03-23-2009 02:17 PM