Norton Internet Security / Norton AntiVirus

[mare68]

I am having trouble with running a scan with Norton.  It will not complete a scan.  Sometimes it stops after 1,500 files, sometimes, 5,800, but it rarely gets past that even if I let it run for hours and hours.  Malwarebytes, free version is installed and runs fine.  Norton Power Eraser does not find any issues.  Running Windows 7.

[yank Trojan Terminator]

Hi mare68,

Can you tell us if you are running NIS or NAV and the vsion number (Support > About).  Are you taking about a Full System Scan manually started or an Idle Full System Scan?

[mare68]

NIS, manually started scan (norton shows "at risk" computer needs to be scanned), version 19.7.1.5

[yank Trojan Terminator]

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mare68 wrote:

NIS, manually started scan (norton shows "at risk" computer needs to be scanned), version 19.7.1.5

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Thanks for the feedback. 

Please double check to be sure your system time (as well as the time zone) and date are correct and have you tried Support > Get Support to see if there is any prblem with your installation?

[mare68]

System time and time zone are correct.  Did the get support and no issues were found.

[yank Trojan Terminator]

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mare68 wrote:

System time and time zone are correct.  Did the get support and no issues were found.

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I will assume the date is also correct.

Does the scan actually freeze or just stop - does it give an error message or anything or just appears stuck on a certain folder?

If so , you can try to turn Off Compressed File Scanning ( Settings > Computer > Computer Scan > Compressed File Scan)

Let is know if that changes anything!