Norton Internet Security / Norton AntiVirus

[shoelace]

When i double click, nothing happens. 

[floplot Norton Fighter]

Hello shoelace

Welcome to the Norton Users Discussion Forum

Can you please give us some more information? What Norton product are you talking about and what version number? What operating system and service pack level? Did you just install your Norton product? What security program were you using previously and how was it removed? Answers to these questions will help in analyzing your problem. Thanks.

[mijcar]

If you can't open your norton product, you won't be able to get the version number that way.  You can do the following.

Right-click on the shortcut you are using, and select "find target".  When it finds the target in the next screen, right-click on that file and choose "version".  Write down the numbers and decimals and that will be the version number.

[Vineeth · Accepted solution]

Can you try the Hotfix in this document?

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20100122121538EN

Vineeth

[shoelace]

Tried it- seems to work.   Thanks

[shoelace]

Norton Internet Security  17.5

XP

NO-reinstalled

CA-uninstalled

I used hotfix and after restarting, Norton is working.

[Vineeth]

Glad to hear that

Vineeth