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Contributor
Boing
Posts: 15
Registered: ‎01-07-2010
Accepted Solution

Old Identity safe password won't work

I've just installed NIS 2011 having had 2010 on my machine (win 7 64 bit) but when i try to log into identity safe the password won't work. The prompt clue is the same as always but it isn't accepting the password.

 

I have tried re-setting the account, re-creating a new one and importing a backed up version of the old login info but it won't accept that either, saying the file is the wrong format or the password is wrong.

 

any ideas?

Contributor
Boing
Posts: 15
Registered: ‎01-07-2010

Re: Old Identity safe password won't work

I should add that i have also installed NIS on my laptop (vista 32 bit) and have had the same problem there.

Yaso_Kuuhl
Posts: 5,799
Kudos: 1,437
Solutions: 528
Registered: ‎02-19-2009

Re: Old Identity safe password won't work

[ Edited ]

Hi Boing,

 

It sounds like you are experiencing the issue over here (the issue occurs after upgrading from NIS 2010 to NIS 2011 version 18.1):

http://community.norton.com/t5/Norton-Internet-Security-Norton/HELP-Can-t-log-into-Identity-Safe-aft...

 

You can find the solution over here in Tim Lopez's post (you need to update to version 18.5):

http://community.norton.com/t5/Norton-Internet-Security-Norton/HELP-Can-t-log-into-Identity-Safe-aft...

Contributor
Boing
Posts: 15
Registered: ‎01-07-2010

Re: Old Identity safe password won't work

You're my personal saviour today :D that did the trick nicely, thank you!

Yaso_Kuuhl
Posts: 5,799
Kudos: 1,437
Solutions: 528
Registered: ‎02-19-2009

Re: Old Identity safe password won't work

[ Edited ]

 

Thanks for the kind words, Boing :-D Glad the solution worked for you :-))

 

If you consider your question answered to your satisfaction, please mark this thread solved by clicking on the grey "Accept as Solution" button of the post which solved your issue, that way other viewers know that your question has been answered and can see the solution directly. Thanks :-)