Norton Internet Security / Norton AntiVirus

[drminer]

I upgraded from NIS 2011 to NIS 2012. I noticed several orphaned Norton/Symantec tasks in Task Scheduler. They pointed to a Norton directory that no longer exists after the upgrade. Just wanted to report this. I think the upgrade installer should be modified so as to delete these.

[Thalir]

Reboot the computer once and check if you could still see those tasks.

[drminer]

The answer is yes. They are still there after a reboot. I am running Windows 7 (x64), by the way.

[Thalir]

can you list the names of the tasks

[drminer]

Too late--I deleted them already! I remember one was in the Symantec folder in Task Scheduler. The other two were in the Norton Internet Security folder and had "18.6.0.29" as part of the names of the two tasks. These three tasks all pointed to the old Engine directory that no longer exists after the update. I hope that helps!

[Thalir]

We tired to reproduce this issue inhouse. All the older files got removed after 2/3 reboots.

Will try it once more to see if your issue is reproducible. This issue may be due to the seemless upgrade which is better than completely uninstalling the older version and reinstalling the newer version. In turn no point in time inbetween the upgradation from the older version to the newer version your system will be left unprotected.

[Bombastus]

Just checked, and I have the old tasks left as well. After many reboots. And I did the "seamless upgrade".

In the Symantec folder in the Task Scheduler Library, Norton Error Processor 18.6.0.29 is still there.

[bjm_]

 I was surprised to find ~ History > Performance Alerts from 01/15/11 and Norton Tasks ~ Insight Optimizer -- Cancelled  05/17/11.   &  the always present old Norton Installer files.   Used full installer link http://norton.com/nis12   Been awhile since I've run NRT since over-install is afaik the recommended install.

[DarkSta]

Did you try the uninstall/Norton removal tool method?

It seems a combination of these two worked to removed any left overs (including orphaned tasks).

[Dav1d]

After upgrading from NIS 2011 to NIS 2012 I also have orphaned tasks in Task scheduler.

In the "Task Scheduler Library" folder, I have sub-folders for "Symantec" and "Norton Internet Security".

It looks like the Symantec folder contains tasks for 2011 (18.6.0.29), and the Norton Internet Security folder contains tasks for 2012.

The question is, can I simply delete the "Symantec" folder?