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Contributor
OutLook-LookOut
Posts: 12
Registered: ‎01-15-2009

Outlook 2007 Retrival error '0x80042108'

We have two users on our Vista Ultimate system.  We've had it around 2 years now with no trouble with Outlook and Norton until around the start of December 2008 which is when I did the upgrade to the Norton 2009.

Many times when I log on now and run Outlook it does sends but then erors out on the Retrives with error code 0x80042108.  So I have to log off and back on and everything is corrected. Then if I log off and my wife logas on to her session she also has to log off and then backup. 

I've called for support and have done a ton of things, re-installing, etc.  and finally gave up on the support lines.

So today I decided to see if it is Norton or Outlook that is causing the trouble.  I Uninstalled Norton and then spent around a half hour logging on and off of the two user names we have, and running Outloo each time, and NO error occused.  So I feel that I have it down to Norton being the cause.  So I re-installed Norton and presto I'm back to having to Log on and off to use Outlook.

 

Am I missing something?  I've checked all that I can think off.  Help!

Thanks,

Ken

Phil_D
Posts: 7,610
Topics: 205
Kudos: 2,524
Solutions: 384
Registered: ‎06-10-2008

Re: Outlook 2007 Retrival error '0x80042108'

[ Edited ]

Hi Ken,

 

If you haven't done so already, you should check your Firewall Settings.

 

Open the main Norton interface. Click Internet Settings and go to Smart Firewall > Program Control > Configure.

 

The Program Control Window will open. Scroll down to Outlook and check that the Access is set for "Auto" or "Allow".

 

If it is already set for "Auto", try setting it for "Allow" then "Apply" and OK your way out.

 

Let us know if that helps.

 

[edit: spelling]

Message Edited by Phil_D on 01-15-2009 11:37 PM

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Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Outlook 2007 Retrival error '0x80042108'

Hi Ken,

 

This error can also happen if you have SSL connection enabled with Norton program. Do you have configured the Outlook for Outgoing Server Requires Authentication? What are the Server Port Numbers used for SMTP and POP3?
Do you have SSL checked for the POP and SMTP servers?

 

Apart from what Phil_D has suggested, disable the AntiSpam component from NIS 2009, then check whether you are getting any error.

 

Yogesh

Contributor
OutLook-LookOut
Posts: 12
Registered: ‎01-15-2009

Re: Outlook 2007 Retrival error '0x80042108'

Hmm,  I've checked the Server ports in my local network and they were the same at the Norton layout except the IPv6 has an additional '%7', at the end, that is missing from the Norton address.

I did notice that my network is set to 'obtain an IPv6 address automatically' and the same with the IPv4 address. Where they automatically get the address I don't know?   

When I look at the address's when I'm having the Outlook trouble I see that they are the same as when I'm not having the trouble. 

Should I maybe hardcode the IPv4 and IPv6 addresses into the network?

 

Phil_D:

Outlook was set to 'auto' in Norton so I changed it to 'allow'. I havn't started testing it yet though.  The support line had me do that last week though and there was no change.  I'll let you know, you'll probably here me jumping up and down, if that works!!! :-)

  

Thanks,

Ken

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: Outlook 2007 Retrival error '0x80042108'

Hi Ken,

 

By default, a Windows Vista client will configure its local IPv6 address based on what a local IPv6 router instructs it to do(mostly the DHCP server from your ISP). If you don't have a properly configured router in your environment, a Windows Vista client will not contact a DHCP server for an address even if the settings on the network interface are configured to "Obtain an IPv6 address automatically", but will instead automatically configure an address.

 

Can you confirm that you use Port 110 for incoming(POP3) and Port 25 for outgoing(SMTP)?

 

All of us want to hear the same "jumping up and down" from your side..:smileywink:

 

Yogesh

Contributor
OutLook-LookOut
Posts: 12
Registered: ‎01-15-2009

Re: Outlook 2007 Retrival error '0x80042108'

[ Edited ]

Hi Yogesh,

 

Looking at the ports in the Outlook address area I see that the POP3 has 110 and the SMTP has 25.

 

I also logged off and logged on to my wifes session and got the dreaded 0x80042108 and then logged off and rignt back on and Outlook worked fine. I then logged off and on to my session and had the same troubles.

 

Could it be the missing '%7' from the IPv6 address in the Norton system could be causing the trouble?

Do I even need the IPv6 connection?

 

Maybe Norton checked that IPv6 address and gets the error but when I log back on it checks only the IPv4 address which is correct?

 

Oh, I did change the Outlook in Norton from 'Auto' to 'Allow' and the error still happened. 

 

Thanks!

Ken

 

Message Edited by OutLook-LookOut on 01-16-2009 08:18 AM
Visitor
mantr01
Posts: 2
Registered: ‎01-26-2009

Re: Outlook 2007 Retrival error '0x80042108'

Ken

 

Did your problem get resolved? I have been experiencing the same thing since NIS 2009 was installed. It appears to be associated with the system going into 'sleep mode' and then being 'woken'. I have found that restarting Windows (Vista Ultimate) will resolve the problem - not that that is a desirable or a permanent solution.

I have an HP Pavilion a6160 desktop.

 

Cheers

Trevor

Contributor
OutLook-LookOut
Posts: 12
Registered: ‎01-15-2009

Re: Outlook 2007 Retrieval error '0x80042108'

Hi Trever,

No, I hate to say that I haven't gotten it cured yet.  I hadn't tried the sleep mode to see if that also causes it on mine. So I just tried it a couple of times and my Outlook kept behaving just fine. On mine I don't believe it would occur if after I 'log-off' and the other user, my wife, hasn't logged on and off. Then when I Log on, after my wife has logged-off I have the trouble. These log-on and log-offs are just warm-starts. If I do a cold-start I don't believe I've ever had the trouble occur.  So, we may be having similar trouble with a little different causes.

Inspecting my IPv4 and IPv6 addesses in my network and the Norton network everything is identical except the IPv6 address. The one on Nortons is two bytes shorter, the last two bytes are %7 so maybe the '%' is used as a delimiter by Norton truncates it when reaches the '%'??

Oh well, I'm getting use to checking my e-mail first and just logging back on when there is trouble.  

Sometime it will hopefully be repaired wherever it is being caused. 

I have an HP Touchsmart PC IQ770 with Vista Ultimate.

 

I'll let you know if I ever uncover the trouble! :-)

Thanks,

Ken

Symantec Employee
jamesk
Posts: 49
Registered: ‎07-03-2008

Re: Outlook 2007 Retrieval error '0x80042108'

Hi Ken

 

Can you try the following individually to see if they resolve your issue?

 

1. If AntiSpam is enabled, disable AntiSpam

2. If outbound email scanning is enabled, disable outbound email scanning.

 

Also, do you have Outlook Connector or Office Live Add-In installed?

Contributor
OutLook-LookOut
Posts: 12
Registered: ‎01-15-2009

Re: Outlook 2007 Retrieval error '0x80042108'

Hi Jamesk,

 

1. I didn't have AntiSpam on until some time this week when I turned it on and it locked itself into my Outlook 2007. But, the trouble still happened so I disabled it an hour or so later.

 

2. I couldn't remember if I'd tried disabling the outbound mail, I had tried the inbound. So I just tried it and still had the trouble. So I then disabled both the inbound and the outbound and still had the trouble.

 

3. I don't know where to find the 'Connector' in Outlook but looking in the 'Trust Center' I do see 5 Active Add-ins.

a. Microsoft Exchange Unified Messaging

b. Microsoft Office Sharepoint Server Colleague Import Add-in

c. Microsoft Outlook Mobile Service

d. Norton AntiSpam Outlook Plugin

e. Window Search E-mail Indexer

 

The Norton one says it's for 16.2.0.7.  I don't know if why that is in Active status seeing as I disabled it the other day. I guess it just sits there in case I enable it?

 

Do you know why Norton has my IPv6 address in the Norton Network? 

What it has for it has the last 2 bytes truncated from it. 

Speaking to my ISP they said that they only use the IPv4. So I was thinking that maybe Norton uses the second address in the list sometimes, in my case when another user log-on after my wife logs-off, and that would diffidently be an invalid address and fits the description of the '0x80042108' error message?

 

Thanks for writing!

Ken