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Newbie
Vassilis
Posts: 4
Registered: ‎06-13-2011

Outlook 2010 takes forever to "load profile"

Hi,

 

Windows 7 64bit fully updated, Norton Internet security 2011 fully updated.

I had office 2010 64bit installed on the computer and outlook was loading instantly on double-click. Due to a needed add-in i had to uninstall 2010 64bit and go to 32bit and now outlook is stuck on splash screen saying "loading profile" about 5 minutes and then it continues to load and everything is ok from there on.

 

I know for sure that this is an issue with some of the NIS2011 add-in on the outlook 32bit, like anti-spam or antivirus cause when i first load the 32bit of outlook and wait for 5 minutes to load up i got the anti-spam welcome screen which i never got with the 64bit (i assume those features are working only on 32bit and not 64bit thus why i had no problem before as the add-ins were never loading).

Tried to disable every add-in of Norton, turn off the email anti-virus and anti-spam, create a new profile restart, uninstall install office nothing makes a difference...i Still wait 5 minutes or more for the splash screen to go away.

 

Now, how do i fix this ?

 

Thank you

 

Regards,

Vassilis

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Outlook 2010 takes forever to "load profile"

Hi,

 

please try this (Outlook should be closed!):

1. Open Norton Internet Security

2. Click on Settings

3. Go to Network Settings -> AntiSpam -> Client integration, and click on Configure [+]

4. On the new window deselect Outlook

5. Click OK and save settings, close Norton Internet Security

6. Start Outlook 2010

 

Do you still have the problem?


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
Vassilis
Posts: 4
Registered: ‎06-13-2011

Re: Outlook 2010 takes forever to "load profile"

Thanks for the reply,

 

Just changed the settings and yes i still have the problem, same behaviour exactly.

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Outlook 2010 takes forever to "load profile"

Can you please let us know what other plugins do you have for Outlook? Because this way we turned off the Norton plugins, and now it can not interfere with Outlook, so it is one of the other plugins...


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
Vassilis
Posts: 4
Registered: ‎06-13-2011

Re: Outlook 2010 takes forever to "load profile"

I'm not using any other plug-in at the moment. I specifically didn't install the one that i wanted just because i got the delay i didn't want o mess up anymore.
Keep in mind that i did a testing through a VM were i installed win 7 and outlook 2010 32bit and it run perfectly, i then install NIS2011 and got the same problem!!
My mail profile is using Exchange 2007 connectivity thourgh RPC-over-HTTPS connection so i don't know if that is meesing something up with any of NIS2011 integrations.

Is there any log or something that i can run to capture any interaction of the applications and send it to you ?
PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Outlook 2010 takes forever to "load profile"

Plese try to turn off incoming and / or outgoing email scanning. It is possible that it has some issue with the Exchange server's HTTPS connection....

You can find the option here:

1. Open NIS main page

2. Click on Settings

3. Go to Network Settings -> Email Protection -> Email Antivirus Scan

4. Click on Configure [+]

5. Uncheck incoming and / or outgoing email scan option

6. Save settings

 

7. Check how Outlook works.

 

 

Let us know the results.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
Vassilis
Posts: 4
Registered: ‎06-13-2011

Re: Outlook 2010 takes forever to "load profile"

Unfortunately again nothing is changed.

I forgot to mention that i have test it with other profile using just pop3 or imap servers and the same happens.

 

please advise for further actions.

 

thank you

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Outlook 2010 takes forever to "load profile"

What happens if you remove Norton Internet Security?


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12