Norton Internet Security / Norton AntiVirus

[jako]

After installing NIS 09 this morning, I alway get an error message, "A necessary file could not be loaded: PIF:AlertEng.dll" whenever I start up my computer.  The same error page recomends downloading and running file 1002,1 to correct this error.  I did both, but the error still shows up on boot.  Otherwise, NIS 09 runs without problems.  How can I get rid of the error message?  Thanks.

[matt_phillips]

Hi jako,

I'm sorry to learn about the error. I believe that this indicates a problem with LiveUpdate Notice, which is our mechanism for alerting you to the availability of upgrades for your product. I think the best place to start is to download and reinstall LiveUpdate Notice.

Let us know how that goes.

Matt

[jako]

Thanks for replying.

I downloaded and tried to install the LiveUpDate notice, but always get an Installation Failed notice.  Anything else I can do to correct my problem?

[matt_phillips · Accepted solution]

Hi jako,

I received some additional information that I was not aware in my previous response. LiveUpdate Notice (LUN) is now integrated with the Norton 2009 products, so there may have been some problem with the overinstall. There is no graceful way to remove just  LUN in this situation. At this point, I'd recommend using Add/Remove programs to uninstall 2009, download and run the Norton Removal Tool to get out the remains of LUN, then reinstall 2009. 

Please let us know how it goes.

Matt

[jako]

Matt, thanks for your support.  I did what you recommended and also installed NSW Basic first, then NIS 09.  Everything is working correctly now.  Thanks again.

James

[Startestor]

I get the same message and have followed all the suggested solution and non have worked. The message remains. Installed and uninstalled 3 times, used the Norton Removal Tool, etc. Nothing can get rid of this message. Is this a program bug under Windows Vista?

[matt_phillips]

Hi Startestor,

I don't think it is a Vista problem specifically. If the solution didn't work, I'd actually recommend contacting support so that they can manually remove it. Use this link and select your region for the support options available for you:

http://www.symantec.com/norton/support/globalmaps/global_links.jsp?mod=cs

Sorry we couldn't help here.

Matt

[RonK-Cox]

Hello,

After downloading and double clicking the luninst.exe file, I get a message that it will take 1-3 minutes to complete LiveUpdate Notice installation.  I click okay.  Then I get a message that the installation failed

[martin_epstein]

Hi,

I am new to this board. I too have the alerteng.dll problem after installing NIS09. I spent 2hours with a Norton tech last night and there is no change. He actually said "it is working fine all you need to do is click on the message and then continue working".

He did say that LU will have a fix in by next week. He guaranteed it. I am not sure how he can guarantee it.

He said my problem had to do with having Norton Ghost from Systemworks premier 2005 installed. For the message to go away I needed to uninstall Ghost 9.0.

It doesn't make sense that once you purchase a product then for it to work you have to uninstall another product.

Any other suggestions on getting rid of alerteng.dll without uninstalling apps?

M

[Vineeth]

Did you try running the fix tool in the document PIF:AlertEng.dll ?