09-09-2008 11:28 PM
Solved! Go to Solution.
09-10-2008 08:40 AM
I'm sorry to learn about the error. I believe that this indicates a problem with LiveUpdate Notice, which is our mechanism for alerting you to the availability of upgrades for your product. I think the best place to start is to download and reinstall LiveUpdate Notice.
Let us know how that goes.
09-10-2008 02:04 PM
I received some additional information that I was not aware in my previous response. LiveUpdate Notice (LUN) is now integrated with the Norton 2009 products, so there may have been some problem with the overinstall. There is no graceful way to remove just LUN in this situation. At this point, I'd recommend using Add/Remove programs to uninstall 2009, download and run the Norton Removal Tool to get out the remains of LUN, then reinstall 2009.
Please let us know how it goes.
10-12-2008 07:03 AM
10-15-2008 03:28 AM
I don't think it is a Vista problem specifically. If the solution didn't work, I'd actually recommend contacting support so that they can manually remove it. Use this link and select your region for the support options available for you:
Sorry we couldn't help here.
10-18-2008 02:27 PM
After downloading and double clicking the luninst.exe file, I get a message that it will take 1-3 minutes to complete LiveUpdate Notice installation. I click okay. Then I get a message that the installation failed
12-11-2008 12:08 PM
I am new to this board. I too have the alerteng.dll problem after installing NIS09. I spent 2hours with a Norton tech last night and there is no change. He actually said "it is working fine all you need to do is click on the message and then continue working".
He did say that LU will have a fix in by next week. He guaranteed it. I am not sure how he can guarantee it.
He said my problem had to do with having Norton Ghost from Systemworks premier 2005 installed. For the message to go away I needed to uninstall Ghost 9.0.
It doesn't make sense that once you purchase a product then for it to work you have to uninstall another product.
Any other suggestions on getting rid of alerteng.dll without uninstalling apps?