Norton Internet Security / Norton AntiVirus

[Duke_McDial-up]

The saga continues...

Struggled for months trying to figure out what was eating my meager dial-up bandwidth, I installed a protocol analyzer to find out what it was.  The culprit turned out Norton 2010 upgrading automatically to 2011.  There was no progress bar or method to halt/resume the download, or even indicate an upgrade was even occurring.

Thanks to help from kind members of this board, I did an overnight manual download of NAV-UPGRADE-ESD-NoDefs-18-1-0-37-EN.exe (85MB) and ran it from my hard drive.

That fixed it.  After months of near useless internet I was now back online, but there are two lingering problems.

1)  I'm now getting "Page fault in nonpaged area" BSOD every other day.

2)  Live update will not complete.  I'm on dial-up, so I do these over night in the days following the 2011 installation.  The first were huge overnight def updates, but at least they successfully completed.  The last one (a little smaller at about 57MB) says it downloads but it never completes.  After multiple failed attempts at liveupdate, my antivirus defs are now a whopping 27 days old.

My specs:

- Windows XP SP3

- Dell 8300 desktop

- NAV 2011 version 18.5.0.125

Any ideas?

[Duke_McDial-up]

No replies?  I don't blame people for not wanting to touch "Page fault in nonpaged area" 

If anyone has a resolution or workaround for the liveupdate issue, that would be great.  (Maybe I should have started a separate thread for that...)

Remember the old "intelligent updaters?"  Is that still around?

[Tech83 Super Phishing Phryer]

Hi! Duke_McDial_up,

The error message "Page Fault in nonpaged area" means that the system has a failing memory module in it that needs to be replaced.  Please use the Microsoft Memory Diagnostic Tool to run diagnostics on your computer's memory to determine where the failure is at.  Please note that if your system has more than one memory module (memory stick) then you must remove all except one testing each one individually to determine which one has the failure.

As for Live Update failing to complete I'm afraid you'll have to go through the painful process of re-installing the NAV-Upgrade software to correct the issue but only after you have taken care of the memory failure first.  Until recently I was on dial-up myself so I can relate and sympathize with your issue.  Sorry about the bad news. :(

Tech83

P.S. I forgot to mention that a user's guide to the recommended diagnostic tool is included on the linked site.

[AllenM Norton Fighter]

Hi Duke_McDial_up,

Regarding the Live Update problem, are you getting any error messages and if so what specifically are you seeing?

Also, have you tried going to Support > Get Support and walk through the diagnostic wizard to see if a problem can be detected?

Click on History from the main NIS window and select Live Update from the drop down list. Check through the events carefully and look for any errors and let us know exactly what it says.

Best wishes.

Allen

[Duke_McDial-up]

Hi Tech83

Thank you for the input.

Page Fault...

Ran the diagnostic tool from the boot floppy.  Had it do several passes for all 6 tests.  All 4 sections "succeeded."  "No errors found."

To clarify, had computer for several years. Never had a "page fault in nonpaged area."  I only started getting them the day the 2010 to 2011 upgrade was completed.

Live Update...

I still have the I NAV-ESD-18-1-0-37-EN.exe (83.6 MB) on my computer.  (Direct download and install offline was the only way to go, since the "over then net" upgrade tied up my internet connection for three months.)

- Should I re-install NAV-ESD-18-1-0-37-EN.exe or is there a newer version I can download and install offline? (I have installation key#)

- Do I have to uninstall before re-installing?

-  Help, About displays version 18.5.0.125.  Is that what NAV-ESD-18-1-0-37-EN.exe installed or did Norton do some kind of auto-upgrade? (I have had "automatic upgrade to new version" turned off)

If all else fails, can I just re-install 2010?  It worked flawlessly (until it started upgrading to 2011)

Yeah, I know.. I know... 2010 does not upgrade without user prompting, but it must not be much of a prompt .  LOL

Been user of various anytivirus programs going back to the days of DOS 5.0.  Installed them.  Used them to clean viruses.  Even supported them from time to time.  I have been happy with NAV since 2006, but I have never had this kind of prolonged problem before.   The only problem with NAV I had in the past was if a user ran the  old "Intelligent Updater",  Live Update stopped working. 

Any help would be greatly appreciated.

[Duke_McDial-up]

Hi Allen

After 2011 upgrade, I ran Live Update overnight a few nights in a row.  They were big downlowds, but getting a little smaller every night.   Now it seems stuck on a 57-59 MB liveupdate. 

Check for updates says "Completed." 

The next morning it shows Download Updates as "Completed."

"Processing Updates" is where it seems to fail. (maybe it failed because the download  was not really completed?)

Is there a download URL I can go to (like the old updater) to cram this 59MB snag through? 

[Duke_McDial-up]

Sorry, I wrote  "been happy with NAV since 2006", I meant to write "been happy with NAV since 1996."

[AllenM Norton Fighter]

Hi Duke,

I know it is getting stuck on the "processing" phase of the live update but I'm hoping there is an error number or something associated with it either in history or the details screen of the live update window itself.

If you don't see any references to errors in the HIstory, then the other way to get some detail on the process is when the live update dialog is present and you click on "View Summary" near the bottom left.

Did you click on Support > Get Support option from the main NAV window? Hopefully this will find a problem and be able to correct it.

If you were having this problem on a laptop I would recommend seeing if you could go to a internet cafe somewhere where they have broadband and doing the updates there but this might be too difficult since the problem is on your desktop. However if there is a way you can do this I would suggest it.

There are offline installers but only for anti-virus updates so it does not really replace the need to do live update from the GUI. Plus if there really is a problem with NAV, then this may very well not work either.

Best wishes.

Allen

[Tech83 Super Phishing Phryer]

---

Duke_McDial-up wrote:

Hi Tech83

Thank you for the input.

Page Fault...

Ran the diagnostic tool from the boot floppy.  Had it do several passes for all 6 tests.  All 4 sections "succeeded."  "No errors found."

To clarify, had computer for several years. Never had a "page fault in nonpaged area."  I only started getting them the day the 2010 to 2011 upgrade was completed.

Live Update...

I still have the I NAV-ESD-18-1-0-37-EN.exe (83.6 MB) on my computer.  (Direct download and install offline was the only way to go, since the "over then net" upgrade tied up my internet connection for three months.)

- Should I re-install NAV-ESD-18-1-0-37-EN.exe or is there a newer version I can download and install offline? (I have installation key#)

- Do I have to uninstall before re-installing?

-  Help, About displays version 18.5.0.125.  Is that what NAV-ESD-18-1-0-37-EN.exe installed or did Norton do some kind of auto-upgrade? (I have had "automatic upgrade to new version" turned off)

If all else fails, can I just re-install 2010?  It worked flawlessly (until it started upgrading to 2011)

Yeah, I know.. I know... 2010 does not upgrade without user prompting, but it must not be much of a prompt .  LOL

Been user of various anytivirus programs going back to the days of DOS 5.0.  Installed them.  Used them to clean viruses.  Even supported them from time to time.  I have been happy with NAV since 2006, but I have never had this kind of prolonged problem before.   The only problem with NAV I had in the past was if a user ran the  old "Intelligent Updater",  Live Update stopped working. 

Any help would be greatly appreciated.

---

Hi! Duke_McDial_up,

Allen has you covered with Live Update issue.  :)  Did you remove any memory from your system or did you leave it all installed (such as in the case where all memory is on just one memory module)?  Did you re-seat your system's memory? Any time a system encounters a Page Fault in a non-paged area it indicates a problem with the system's memory; try running the extended version of the test to see if the memory still passes if it does then it maybe a over-heating issue.  Have you recently used a can of compressed air to clean the interior of the computer?

Tech83  :)

[reese_anschultz]

Duke_McDial-up,

For the BSODs, can you provide more details? The name of a driver should be specified. Is there any common activity occurring on your system at the time these BSODs occur?