03-28-2012 09:03 AM - edited 03-28-2012 09:04 AM
I am setting up a new Win7 64bit PC, running IE 9.0.8112.16421 and FireFox 11.0 and NIS 18.104.22.168.
Most webpages I visit are missing some, but not all, graphics, logos, toolbars, buttons, and links.
How much is missing varies from website to website. At some websites, I will see the text in a button, but the graphic part that makes it look like a button is missing. At other websites, buttons and toolbars are missing. Sometimes hovering in the area of a toolbar allows me to activate a function, other times not. Same behavior in IE as FF.
For examples, compare attached screenshots, one showing the page with missing elements, the other is correct.
Are there settings in NIS that might cause this? If not, any suggestion on what the cause could be?
Thanks in advance,
03-28-2012 11:08 AM
I don't think that Norton would be causing this, so I would suggest concentrating your efforts on looking at browser settings first. This is happening in both IE and Firefox? Do the pages reload correctly if you refresh the page? If not, does Shift+Refresh load the page correctly?
03-28-2012 11:33 AM
Same problem in both browers, that's why I thought it might be something in common to both, NIS. Refresh does not improve the result. Shift+F5 doesn't seem to reload the page in either brower.
If it is not likely to be NIS, then I'll contact Dell support, (I didn't want to bug them with 3rd party software issues). I'll still be watching in case you have other thoughts.
03-28-2012 12:37 PM
Same problem in both browers, that's why I thought it might be something in common to both, NIS.
Yes, that is a little strange to have two separate browsers acting like this. However, Firefox does honor the Windows Internet Settings that are configured in Internet Options, so it is possible to have something set in IE that will also affect Firefox. You might start by going into Internet Explorer's Internet Options and make sure all of the security zones and advance settings are set to their defaults.
03-28-2012 04:27 PM
You say you are setting up a new computer. Have you checked to see if those web pages require Flash, or Java? Is your's up to date?
03-28-2012 04:42 PM - edited 03-28-2012 04:47 PM
Are you facing this issue only in IE or in firefox too?.
Have tried resetting the IE.In case you didnt try the steps below:
To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
If you want to download Flash player please Click Here
To download Java Click Here
Pls reply back whether it worked or not.
03-28-2012 05:08 PM
Excuse me for jumping in here, Scott.
You stated that you are using IE9 and provided the proper version number.
However, on your Win7 screenshots, the right side of the IE Browser appears like IE9 (Home, Favorites, Tools) but the left side of the browser displays like IE8 (Forward / Back buttons, Refresh, Stop)
Do you have a customization of some sort applied to IE9?
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