Norton Internet Security / Norton AntiVirus

[digiti123]

I was in a continuous loop resetting my passwords. I kept getting errors like "check my credentials', or "network error check my connection"[I am paraphrasing here]. My norton acct login page would change immediately to a page asking for my email for a reset email when I already had the reset password. It would not allow me to input the password. I had to work extremely fast before the page changed so I could type in the info...very strange indeed. Why weren't my passwords accepted to begin with and why was I told I had no profile? This password has worked for months! This does not instill confidence

[Tim_Lopez Administrator]

Hi digiti123,

Are you still seeing these issues? 

[digiti123]

Everything seems to be back to normal but I would like to know what happened that precipitated my having to reset passwords for both my norton and id safe accts

[Tim_Lopez Administrator]

HI digiti123,

There were some server issues earlier that may have caused the problem. Sorry for the inconvenience!

[digiti123]

I was hoping it as something like a server problem...It would help if we could be informed of this so we don't waste time trying to "fix" things unnecessarily. Thank for your explanation.