01-17-2011 07:55 AM - last edited on 03-04-2011 02:07 PM by Tim_Lopez
Since I downloaded Norton I find that email with photos that are not sent as attachments show up with just a box with a red X. I asked Norton tech support about the problem and they instructed me to change some network settings but this didn't work. I use Internet Explorer. Can anyone help with this matter? Please, please keep in mind that I have the intelligence of a two-year-old when it comes to all things computer. I have pasted the email I initially received from Norton. Thanks in advance.
01-17-2011 10:35 AM
First, LOL over the Mark Twain quote and it's good to know I'm doing something right! Secondly, I'm not sure what email client I am using. I know that when I start up, I use Internet Explorer. I use Yahoo for my email and I don't know what umbrella they are under. Windows Live Mail pops up when I want to reply to a news agency or something of that sort. If this doesn't help, how do I find which email client I use? I told you I was an idiot where computers are concerned although I'm rather bright in other areas of my life.
01-17-2011 12:02 PM
WIndows Live Mail hides images by default as a privacy/security measure. You should only open email images from senders who you know and trust. See the following for an explanation of how to view images:
02-28-2011 06:03 PM
I am having the same problem with pictures being replaced in some emails with a red x. I use Outlook Express 6.00.2900.5512. This problem did not exist before Norton Antivirus 2011 was installed.
02-28-2011 08:09 PM
No, I checked that setting and the box is unchecked. This affects probably 50% of the emails received, so I find it hard to believe that these sites all have incorrect URLs for their images or the images don't exist.
That and the fact that it started only after Norton was installed lead me to believe it's some setting there. Also, I tried the suggested fix from Norton, disabling the email antivirus, which can't be a good idea, and that did not solve the problem.
03-04-2011 12:45 PM
It's random. I'm thinking this is a firewall issue. The firewall is blocking images from certain sites that it doesn't like. I'm just not sure where to look to change those settings.
03-04-2011 01:04 PM
Norton Antivirus 2011 does not have a firewall. It is unlikely to be a firewall issue, anyway. Are you getting an infobar at the top of the messages that allows you to override the block? The issue could be on the sender's end as well - check with the sender to make sure that their email program is properly configured to allow images to be included in messages they send. For example: