Norton Internet Security / Norton AntiVirus

[reese_anschultz]

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MRJacobs wrote:

Considered that might be a problem a while ago so I  cleaned out all files from MY Photos folder,  I've got 18 meg of photo in the folder, less than 20 items. Also cleaned off a lot of other files on the entire hard drive. Did a complete Chkdsk/F with no errors and did a good old fashion defrag to clean things up.

All this and still have the problem.

Started about 3 month ago with the 2010 upgrade so I've been trying to do the tweaks I know to clean up the computer before I suspected NIS 2010. As I've said before, as soon as I turn off Auto-protect all picture processing file save etc...just fly!

MRJacobs

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If there's less than 20 items in the folder, maybe you can try to isolate it to a specific file. Move 10 of the items to a different folder and see if the problem goes away. After that, swap the 10 and see if the result reverses, that'll ensure that it really is an issue with the files themselves. After that you can keep halving the files (4 more times) to isolate the problem. Ultimately if a file is found to be the culprit I'd like to get a copy for analysis.

[MRJacobs]

Have not used the Norton removal tool, just the unistaller from 2009 to remove NIS2009 then after a reboot I installed 2010.

When I could not resovle the slow SAVE AS with other options I considered software, 2010 NIS was the last install.

So when I could only resolve the slow save as with having Auto protect turned off I did an uninstall of NIS2010 with it's own unstall program link from the start menu.

Looks like from other forum post the best advise Norton staffers provide is to use the Norton removal tool and then a clean install of any and all Norton software I'd have on the system...

[floplot Norton Fighter]

HelloMRJacobs

If a user is having a problem with the program, we usually do recommend to use add/remove first and then the Norton Removal Tool with  the warning that it will remove other Norton products.  If the problem still is happening with just the uninstall using add/remove, then I would recommend the use of the Norton Removal Tool being run twice with a reboot after each run of it. If you want to do this, we can give you the links and instructions so that you have the NIS program on desktop saved and you have your key handy and  how to back up identity safe if you use that feature and the link for Norton Removal Tool. Thanks.

[nells250]

Hi all

I have been sent to this thread because I have been having a very similar issue.  Right-clicking a photo from IE8 will freeze the browser for about a minute on my PC.  As suggested, I tried this both in safe-mode and with Norton auto-protect switched off, and both times, the problem went away.  Is it suggested that I also try to uninstall Norton?

JD

[reese_anschultz]

The appropriate team is currently researching this. There was an issue some time back where JPEG files were being inappropriately scanned for too long but it has been fixed already. I have to get more information on that fix before we can verify that the systems discussed in this thread have the fix.

Regardless of the aforementioned fix, it shouldn't take a noticeable amount of time to scan a few JPEG files. If a particular file can be isolated as causing the delay I'd like to get a copy of it so that we can determine why it is taking so long. If a single file can't be isolated then I'd be happy to take all of the files from the appropriate folder and have our team analyze them in bulk.

[reese_anschultz]

MRJacobs and nells250, please look under Support->About in your Norton product and report its Version number.

[Vineeth]

Hi MRJacobs and nells250,

Are you downloading pictures from a service or just clicking on pictures at random and saving?

It would be great if you can collect log for this issue.

Here is how you can collect debug logs:

1) Visit the below site:

http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080507162141EN

2) Make one change to the steps listed:

Step 2.6: Check all the advanced options

3) In the end, no files will be sent to Symantec automatically. You will be shown the location of the logs after you complete the form after hitting the "finish" button.

Please let me know once you have the log files. I will help you in uploading them.

Vineeth

[sheenn]

Hi MRJacobs and nells250,

It would be great if you can gather the log files and upload as requested. That will help us to identify the root cause of the problem. If you no longer face this problem, please let me know.

Thanks!

Sheen.

[drshlomo]

MRJacobs Hi, 

You are using NIS 2010. 

Although it may not help you with your present difficulty, I would strongly recommend that you upgrade to NIS 2011, as there are considerable advantages and additional features in the latest software.

If you're not sure about the uninstallation of NIS 2010, the first time round, you might consider following floplot's advice, as follows :-

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Since you were having a problem with NIS 2010, did you use the Norton Removal Tool to uninstall NIS 2010 a couple of times after using add/remove before you reinstalled NIS 2010?

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Cheers,

drshlomo.

[Skywise88]

I am running Norton 2011 and have the exact same problem.