Reply
Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Before step 4 (b)

 

Did you

 

Go to that C:\Qoobox\Quarantine\C\WINDOWS\system32  folder

 

Right click the system32 folder and select delete  (make sure it's not the the Windows working system32 folder haha)

 

 It will be moved to the recycle bin.

 

Then emply the recycle bin.

 

Now turn back on Norton and the folder for Combofix is not there to detect anymore. GONE.

 

Quads

Contributor
TerryWillis
Posts: 26
Registered: ‎07-08-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

I did that and nothing is being detected right now

 

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Part 4. (b)

 

Download OTL http://www.bleepingcomputer.com/download/otl/

 

Disable Norton for say 30 minutes

 

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

 

Press the 

 

 

An OTL.txt  and extras.txt will be created.

 

Quads

Contributor
TerryWillis
Posts: 26
Registered: ‎07-08-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Uninstall

 

"avast" = avast! Free Antivirus

 

Don't have more than one AV installed

 

I have to script for the final OTL script.

 

Quads

Contributor
TerryWillis
Posts: 26
Registered: ‎07-08-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Avasst uninstalled

Contributor
TerryWillis
Posts: 26
Registered: ‎07-08-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Quads, after we get this cleaned up is there anything I need to do to keep this from happening in the future?  ie changing settings on my computer or installing something else to keep the viruses at bay or changing settings on my Norton's.  Thanks so much for all your help.

Bot Obliterator
Quads
Posts: 13,250
Registered: ‎07-21-2008

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

Creating the script now.

 

Have you used the Avast removal tool (utility)??

 

Quads

Contributor
TerryWillis
Posts: 26
Registered: ‎07-08-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

I used the add/remove programs and I don't see it anymore.

Contributor
TerryWillis
Posts: 26
Registered: ‎07-08-2012

Re: Please Help! Trojan Gen 2, Trojan Zeroaccess and Hacktool rootkit

ok I have used the avast removal tool utilityin safe mode and restarted