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Newbie
IslaDuffy
Posts: 1
Registered: ‎04-04-2012

Please don't bundle your software in Adobe downloads and install it without my knowledge.

Please don't bundle your software in Adobe downloads and install it without my knowledge. I have a perfectly satisfactory antivirus program that I chose for myself.
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huwyngr
Posts: 18,989
Topics: 906
Kudos: 2,331
Solutions: 337
Registered: ‎04-13-2008

Re: Please don't bundle your software in Adobe downloads and install it without my knowledge.

Sorry to hear of this happening; I'm surprised it installed without asking since Norton. like other security software, says when it spots other security software and ask if it can uninstall it since having two installed at the same time reduces effectiveness.

 

I suggest that if you really want to get rid of it that you run the Norton Removal Tool you can download as below, restart your computer and then check that your previous security program is OK.

 

This link Symantec Norton Removal Tool. will direct you to a page which will take you to the Symantec Norton Removal Tool

 

You probably need to click on the line  I have a Norton 2006/2007/2008/2009/2010/2011 product even if you have 2012 ...

 

Adobe does put a checkbox against the items it likes to add on which you can uncheck so really you should complain to Adobe about forcing optout on its users -- sometimes it's a browser or a toolbar ....



Hugh
SendOfJive
Posts: 9,899
Kudos: 4,190
Solutions: 706
Registered: ‎02-07-2009

Re: Please don't bundle your software in Adobe downloads and install it without my knowledge.

Hi IslaDuffy,

 

Adobe has software bundling arrangements with other vendors, as well.  I was offered Google Chrome when I last updated Flash Player.  It is important to read each screen carefully when downloading and installing programs, as any bundled software will be shown with an option to opt out.  No matter what you think of the practice of bundling, it is widespread and you just need to be aware of it when downloading and updating free versions of anything.  Since I am getting the Adobe product for free, it really doesn't bother me that Adobe defrays some of its costs through bundling arrangements - especially since I can simply opt out of the additional software download if I choose not to install it.

Newbie
KristenRoland
Posts: 1
Registered: ‎04-19-2012

Re: Please don't bundle your software in Adobe downloads and install it without my knowledge.

Software companies could follow the lead of fast-food servers and provide a quick summary before the user clicks "start download", for ex: 

 

"Okay, so that'll be ONE Adobe Reader with ONE 30-day trial of Norton which will take at least 45 minutes to uninstall if you change your mind, and a diet Coke with no ice. Does that sound right?"

huwyngr
Posts: 18,989
Topics: 906
Kudos: 2,331
Solutions: 337
Registered: ‎04-13-2008

Re: Please don't bundle your software in Adobe downloads and install it without my knowledge.


KristenRoland wrote:

Software companies could follow the lead of fast-food servers and provide a quick summary before the user clicks "start download", for ex: 

 

"Okay, so that'll be ONE Adobe Reader with ONE 30-day trial of Norton which will take at least 45 minutes to uninstall if you change your mind, and a diet Coke with no ice. Does that sound right?"


Most of them do ... there's a whole screen that says what it is going to do ..... if you do NOT uncheck the little box ....

 

But we all click OK before it sinks in .......



Hugh