Norton Internet Security / Norton AntiVirus

[Dysfunktion]

Please if anyone can help I would really appreciate it.

So first off let me say that I am on my iPod touch right now it it is very hard to write this on. But, I am able to get onto my wireless Internet with this and a different laptop. The problem is that my laptop will not go to amy web sites. It says I am connected to my wireless connection but it won't load a page. This first started after I download a trial version of the norton antivirus 2009. It said I needed to update it so I clicked on live update, well, that didn't work. It said it failed. And after numerous times of trying and trying, I finally clicked "my info" on the side. It let me to some thing I had to download to fix the problem. I have no idea what it was tho! it did make the update work, which was nice, but ever since I haven't been able to use my Internet. I have tried using mozilla firefox and ie. I have also tried uninstallinf norton and using the norton removal tool numerous times. And after restartin my computer again and again, I get the same results. I have looked around as not been able to find a solution so if anyone has had this problem and fixed it or has any suggestions then please, PLEASE, help me!!! I would very much appreciate it. Thank you.

[Stu]

Please try this tool

Norton Removal Tool

[Dysfunktion]

Like I said in my first post, I've already tried the norton removal tool numerous times and it did not work.

[yogesh_mohan · Accepted solution]

Hi Dysfunktion,

You can try to flush your DNS and resetting the winsock. 

1. Click Start > Run, type  ipconfig /flushdns and click OK.

2. Click Start > Run, type  cmd and click OK.

3. in the command prompt, type the following and press Enter after each line:

netsh int ip reset resetlog.txt [Enter]
netsh winsock reset [Enter]

exit [Enter]

You can also check your connectivity by starting your computer in Safe mode with Networking.

1. Restart your computer.

2. As soon as the computer starts, tap the F8 key about once per second until you see the Windows Advanced Options menu.

3. Use the arrow keys on the keyboard to select Safe Mode with Networking, and then press Enter.

4. Click Yes to proceed to Safe mode.

5. Check whether you are able to connect.

Let us know the results.

Yogesh

[johna]

Hi

Sorry to hear about your problems.

First things first. Can you try to do a ping test to test for your internet connection. If you don't know how to do this, go to Start>Run>type cmd>press OK. Next, in the screen with the flashing mark,  type ping, then a space, then type www.google.com. It should look like this: ...\USER>ping www.google.com. Then press <Enter>.

Please advise the result of this test, and what shows up on the screen.

[JerseyGirl]

This may be too basic, but, give it a try. Check the Windows Fiewall Settings found in Control Panel>Windows Firewall.  Click on the Advanced Tab. At the very top of the dialog box are the Network Connection Settings. Make sure all items are "unchecked".

Later,
JG~

[Dysfunktion]

Yogesh! I freaking love you! Haha. Flushing the DNS work. I tried the other thing first and that didn't work but my Internet is working now so thank you sooooo much! And also thanks to the other people that gave me suggestions.