01-31-2012 02:31 PM
ccsvchst.exe has started to run at about 50% utilization again this afternoon. High utilization by Norton started yesterday afternoon. It seemed to have been real bad overnight as the laptop shutdown due to heat. This is what I see in NIS2012:
Full Path: \\?\c:\program files\norton internet security\engine\126.96.36.199\ccsvchst.exe
Developers Symantec Corporation
Has there been an update or something that is causing Norton to go boinkers??? Any help will be appreciated. I started using Norton again starting with NIS2011 and up until yesterday things were good so I hope this is something of an anomaly :-)
Solved! Go to Solution.
02-01-2012 09:33 AM
The ccsvchst.exe is now at 188.8.131.52 (per ProcessExplorer from Sysinternals) *but* it continues to hover at around 50%. I *thought* it settled down this morning for 15 mins or so but it shot backup to the 50% level. What is wrong??? This laptop is not new (Dell Vostro 1400 with dual core CPU @ 1.6Ghz) but this constant util by NIS is slowing things down. Is it compatibility with OS (Vista Biz 32bit) after a certain revision of ccsvchst.exe?
The I updated a month ago from NIS2011 to NIS2012 as my subscription hadn't expired. It was working fine under NIS2012 until this past weekend/Monday morning so I don't think it is necessarily NIS2011 vs NIS2012 (can I even go back to NIS2011 with no changes to subscription anyways)?
Oh so many questioI need to find out why ccsvchst.exe is doing this. Any help will be appreciated! On my newer laptop I use for work it's been running NIS2012 (I upgraded from NIS2011 around the same time) and it's running like a champ ... although the OS is .Win 7 Pro 64bit ... HELP PLEASE!
02-01-2012 12:47 PM
Sorry for the trouble!
When you check the Norton Tasks section (click on Performance on the Main UI), does it show anything running? Have you allowed a Full Scan to run lately? Does this only happen when your computer is idle? When you come back, does the CPU usage get back to a reasonable level?
02-01-2012 01:26 PM
I think you're onto something & since pictures are worth 1000 words, here's a screen capture. I don't recall if I've tried running a FULL scan but there is an entry & the word under the Status column says "Stopping": Hmmm. Also, as to your other question - it does not go down to normal util levels after the computer comes back. Thanks for your help!
02-01-2012 02:18 PM
Try running a Manual Full Scan and let the scan complete. You may need to reboot first so that the state changes from Stopping back to it's idle state (whichever it is). Let us know if the scan hangs on a particular file.
02-01-2012 03:28 PM
Now we're getting somewhere. Was this after a reboot? Can you attach a screenshot of the error you receive?
02-01-2012 05:25 PM
I just rebooted & the system let me start a full system scan.
Tonight or tomorrow morning I'll report back the results: whether it gets stuck or completes the full scan, what it says in the Norton Tasks afterwards and the CPU util by ccsvchst.exe with screen shots.
Thank you for the continued dialog!
02-05-2012 12:50 PM
Greetings! ccsvchst seems to be back to normal CPU til levels!!!
The root cause of all this was NIS2012's scanning engine getting stuck on file(s) in the Internet Explorer cache directory.
Here are details of troubleshooting steps in case they help others:
Thank you Tim Lopez for asking the 'right' question that lead me down the above troubleshooting steps: in my case having a "Full System Scan" line item that says "Running" in Norton tasks even though I’m not running any was the red herring.