08-21-2012 12:14 PM
Is your browser crashing every time you try to access Plesk or the Default Server Page served up by Plesk?
I found that both my Firefox and Internet Explorer browsers were crashing every time I tried to access my Parallels Plesk Panel. After some research I found that if I disabled the Norton Toolbar version 2012.5.5.11, my Plesk worked just fine. The event viewer was showing:
"Faulting application firefox.exe, version 188.8.131.5277, faulting module msvcr90.dll, version 9.0.30729.6161, fault address 0x0006ccd5"
But I narrowed it down to the Norton Toolbar.
My hope is that Norton & Parallel can work together to fix this issue ASAP so that web administrators that use both Plesk and Norton will be able to work and still use the Norton Toolbar.
Hope this helps someone out there...
Solved! Go to Solution.
08-22-2012 05:40 PM - edited 08-22-2012 05:43 PM
Norton fixed this issue. Originally they said to run LiveUpdate and reboot, which I did to no avail. Even though all updates were done, it was still crashing. After about a day, they told me to run the LiveUpdate again and reboot. I did and it now works in IE, Fireofx, and Chrome.
Great customer service Norton! This was all handled via Twitter! Awesome job! That is why I recommend and sell your products to my customers!
Follow them @NortonSupport
Follow me @completetech
08-22-2012 05:54 PM
Glad to hear that the recent patch we released was able to address the problem you were having! Thank you for recommending us and also suggesting people follow our @NortonSupport twitter account. You know where to find us when you need us.